Summary
2021
Session Number:PS2
Session:
Number:PS2-5
An API-Based In-Service Surveillance Approach for Enterprise PBX
Chen-Hung Chu, Gong-Da Fan, Yi-Kai Chiang, Chao-Chun Huang, Chung-Shih Tang,
pp.218-221
Publication Date:2021/9/8
Online ISSN:2188-5079
Summary:
Chunghwa Telecom has established an Internet of Things (IoT) smart platform embedded with telephone access service (TAS) to allow IoT applications directly interacting with phones. This paper proposes an in-service PBX (Private Branch Exchange) surveillance approach based on the TAS APIs. A service surveillance application for enterprises’ PBXs and the self-care portal for the service management are implemented. The application involves the design of surveillance method, the schedule of monitor calls, the detection of service status, and the notification of events and alerts. The real-case example demonstrates the effectiveness of the proposed in-service surveillance approach.