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All Technical Committee Conferences (Searched in: All Years)
| Committee | Date Time | Place | Paper Title / Authors | Abstract | Paper # | |
| NLC, IPSJ-ICS | 2019-06-21 13:10 |
Hiroshima | Hiroshima University of Economics (Tatemachi Campus) | Flowchart creation from call center pseudo-interactive data using tabulation technology Masaki Murata, Yutaro Mori (Tottori Univ.), Kazuhito Koyama (DATT JAPAN Inc.)  NLC2019-1 |
In this research, we proposed a method of creating a flowchart that is useful for application to chat bots by using info... [more] | NLC2019-1 pp.1-6 |
| NS, IN (Joint) |
2012-03-08 10:30 |
Miyazaki | Miyazaki Seagia | Performance Analysis of Call Centers with Interactive Voice Response and Redial Customers: An Approach by Retrial Queues Kosuke Hashizume, Phung Duc Tuan, Shoji Kasahara, Yutaka Takahashi (Kyoto Univ.) NS2011-198 |
Recently, call centers are important from a customer service point of view because they have a significant impact on cus... [more] | NS2011-198 pp.107-112 |
| LOIS | 2008-03-07 14:00 |
Tokyo | Kikai-Shinko-Kaikan Bldg.(pending) | A Call Center Assessment System Using Recorded Voice Calls Sachiko Onodera, Hideki Yamanaka, Isao Namba (Fujitsu Labs,) OIS2007-99 |
As the call center outsourcing business expands, outsourcers are facing the difficulty and the large cost of analyzing t... [more] | OIS2007-99 pp.11-16 |
| SWIM | 2006-05-30 14:45 |
Tokyo | A Trial for UML Description of Local Government Models Shingo Ieda (NTT Communications), Takeshi Furuhashi (Nagoya Univ.) |
The Great Merger of the Heisei Era has completed in March, 2006. Local Governments have been working on redevelopment a... [more] | SWIM2006-3 pp.13-18 |
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