| Presentation | 2013/12/12 Construction and Analysis of a Persuasive Dialogue Corpus Neubig Graham /, Sakriani Sakti, / /, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Persuasive dialogue systems, systems which are not passive actors, but actually try to change the thoughts of actions of dialogue participants, have gained some interest in recent dialogue literature. In order to construct more effective persuasive dialogue systems, it is important to understand how the system's human counterparts perform persuasion. In this paper, we describe the construction of a corpus of persuasive dialogues between real humans, and an analysis of the factors that contribute to the persuasiveness of the speaker. Specifically, we collect dialogue between 3 professional salespeople and 19 subjects, where the salesperson is trying to convince a customer to buy a particular product. We annotate dialogue acts of the collected corpus, and based on this annotated corpus, perform an analysis of factors that influence persuasion. The results of the analysis indicate that most common dialog acts are information exchange, and about 30% of the persuader's utterances are argumentation with framing aiming at making listener select a particular alternative. Finally, we perform a regression analysis of factors contributing to the satisfaction of the customer and persuasive power of the salesperson. We find that factors derived from dialogue acts are particularly effective predictor of satisfaction, and factors regarding framing are particularly effective predictors of persuasive power. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Persuasive dialogue / Corpus construction / Corpus Analysis |
| Paper # | Vol.2013-SLP-99 No.7 |
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| Conference Information | |
| Committee | SP |
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| Conference Date | 2013/12/12(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Paper Information | |
| Registration To | Speech (SP) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Construction and Analysis of a Persuasive Dialogue Corpus |
| Sub Title (in English) | |
| Keyword(1) | Persuasive dialogue |
| Keyword(2) | Corpus construction |
| Keyword(3) | Corpus Analysis |
| 1st Author's Name | Neubig Graham / |
| 1st Author's Affiliation | Nara Institute of Science and Technology() |
| 2nd Author's Name | Sakriani Sakti |
| 2nd Author's Affiliation | Nara Institute of Science and Technology |
| 3rd Author's Name | / / |
| 3rd Author's Affiliation | Nara Institute of Science and Technology |
| Date | 2013/12/12 |
| Paper # | Vol.2013-SLP-99 No.7 |
| Volume (vol) | vol.113 |
| Number (no) | 366 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |