| Presentation | 2014/5/7 Proposal of contact reception support system using an interest level YUSAKU MAKI, SATOSHI GONDO, TOMOO INOUE, KENICHI OKADA, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Presently, there is a window accepts a form of real estate and public office, and travel. Clerk grasps the customer needs, and performs corresponding accordingly in office reception. However, in the case of inexperienced clerk or more than one person, that the clerk grasps the degree of interest of customers is difficult. In this paper, focusing on the travel desk reception among office reception and assuming that the customers are of more than one person, we propose a system to support the clerk understanding the degree of interest of more than the customer. To present some data on the touch panel, this system quantifies the information as the degree of interest of the customers which the system estimates as the interest of the customers by touch detection for customers and viewing direction, and notifies it to the clerk. This system will be able to support the clerk to grasp the interest of the common multiple customers, and we expected smooth travel counter operations. |
| Keyword(in Japanese) | (See Japanese page) |
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| Paper # | Vol.2014-DCC-7 No.16,Vol.2014-EIP-64 No.16 |
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| Conference Information | |
| Committee | SITE |
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| Conference Date | 2014/5/7(1days) |
| Place (in Japanese) | (See Japanese page) |
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| Topics (in Japanese) | (See Japanese page) |
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| Paper Information | |
| Registration To | Social Implications of Technology and Information Ethics (SITE) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Proposal of contact reception support system using an interest level |
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| 1st Author's Name | YUSAKU MAKI |
| 1st Author's Affiliation | Graduate School of Science and Technology, Keio University() |
| 2nd Author's Name | SATOSHI GONDO |
| 2nd Author's Affiliation | Graduate School of Science and Technology, Keio University |
| 3rd Author's Name | TOMOO INOUE |
| 3rd Author's Affiliation | Graduate School of Library, Information and Media Studies, University of Tsukuba |
| 4th Author's Name | KENICHI OKADA |
| 4th Author's Affiliation | Department of Computer and Information Science, Faculty of Science and Technology, Keio University |
| Date | 2014/5/7 |
| Paper # | Vol.2014-DCC-7 No.16,Vol.2014-EIP-64 No.16 |
| Volume (vol) | vol.114 |
| Number (no) | 25 |
| Page | pp.pp.- |
| #Pages | 7 |
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