| Presentation | 2013-11-28 Classifying Questions of Product Accidents in Help desk Questions : Using Semantic Orientations of Words and Judicial Precedents of Product Liability law Koji WAJIMA, Tomomi OGAWA, Toshihiro FURUKAWA, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | This paper proposes the methods which classify the kind of questions relative to product accidents as negative documents. Generally, to classify that, the machine leaning based method is used. However, when the training data is insufficient, the machine leaning based method cannot classify questions. Therefore, we propose a new classifying method. The proposed method can classify the questions under the conditions that the training data is insufficient by using the semantic orientations of words and judicial precedents of product liability law. The computational simulation shows the efficiency of the proposed method. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Help Desk / Semantic Orientations / Customer Relationship Management / Data Mining / Naive Bayes Classifier |
| Paper # | ISEC2013-60,LOIS2013-26 |
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| Conference Information | |
| Committee | LOIS |
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| Conference Date | 2013/11/21(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Paper Information | |
| Registration To | Life Intelligence and Office Information Systems (LOIS) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Classifying Questions of Product Accidents in Help desk Questions : Using Semantic Orientations of Words and Judicial Precedents of Product Liability law |
| Sub Title (in English) | |
| Keyword(1) | Help Desk |
| Keyword(2) | Semantic Orientations |
| Keyword(3) | Customer Relationship Management |
| Keyword(4) | Data Mining |
| Keyword(5) | Naive Bayes Classifier |
| 1st Author's Name | Koji WAJIMA |
| 1st Author's Affiliation | School of Industrial Technology, Advanced Institute of Industrial Technology() |
| 2nd Author's Name | Tomomi OGAWA |
| 2nd Author's Affiliation | Faculty of Engineering, Tokyo University of Science |
| 3rd Author's Name | Toshihiro FURUKAWA |
| 3rd Author's Affiliation | Faculty of Engineering, Tokyo University of Science |
| Date | 2013-11-28 |
| Paper # | ISEC2013-60,LOIS2013-26 |
| Volume (vol) | vol.113 |
| Number (no) | 327 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |