| Presentation | 2014-03-05 How to Analyze the Users' Qualitative Data for Service Creation Nana HAMAGUCHI, Daisuke ASAI, Masahiro WATANABE, Yoko ASANO, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | User viewpoint has become commonly used in the process of service creation these days. However on the other hand, the person in charge of many companies have a problem in how to use the qualitative data detected through user interview. We propose the simple analysis method that enable those company person to use the user data at service creation efficiently. We analyzed our data of interview of 18 elderlies according to our proposal method, and showed the results to a person who worked for service creation. The result received positive notices that it would help him to understand the actual situation of the user. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | service creation / qualitative data / analysis method |
| Paper # | HCS2013-120 |
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| Conference Information | |
| Committee | HCS |
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| Conference Date | 2014/2/25(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Paper Information | |
| Registration To | Human Communication Science (HCS) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | How to Analyze the Users' Qualitative Data for Service Creation |
| Sub Title (in English) | |
| Keyword(1) | service creation |
| Keyword(2) | qualitative data |
| Keyword(3) | analysis method |
| 1st Author's Name | Nana HAMAGUCHI |
| 1st Author's Affiliation | NTT Service Evolution Laboratories() |
| 2nd Author's Name | Daisuke ASAI |
| 2nd Author's Affiliation | NTT Service Evolution Laboratories |
| 3rd Author's Name | Masahiro WATANABE |
| 3rd Author's Affiliation | NTT Service Evolution Laboratories |
| 4th Author's Name | Yoko ASANO |
| 4th Author's Affiliation | NTT Service Evolution Laboratories |
| Date | 2014-03-05 |
| Paper # | HCS2013-120 |
| Volume (vol) | vol.113 |
| Number (no) | 462 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |