| Presentation | 2014-03-05 Design of Nursing-care Service based on Service Process Visualization Hiroyasu MIWA, Kentaro WATANABE, Tomohiro FUKUHARA, Takuichi NISHIMURA, |
|---|---|
| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Employees such as care workers and nurses who collaboratively provide nursing-care services hope to improve service quality and productivity. However, engineering methods to design nursing-care service process have not been developed. In this paper, we proposed task classification for nursing-care service and description and visualization of nursing-care service process. The proposed methods were applied to actual service field to clarify the nursing-care service process. Then, we developed and introduced a handover support system "DANCE" and a communication support system. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Service Engineering / Nursing-care Service / Service Process / Visualization / Process Design |
| Paper # | HCS2013-116 |
| Date of Issue |
| Conference Information | |
| Committee | HCS |
|---|---|
| Conference Date | 2014/2/25(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Chair | |
| Vice Chair | |
| Secretary | |
| Assistant | |
| Paper Information | |
| Registration To | Human Communication Science (HCS) |
|---|---|
| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Design of Nursing-care Service based on Service Process Visualization |
| Sub Title (in English) | |
| Keyword(1) | Service Engineering |
| Keyword(2) | Nursing-care Service |
| Keyword(3) | Service Process |
| Keyword(4) | Visualization |
| Keyword(5) | Process Design |
| 1st Author's Name | Hiroyasu MIWA |
| 1st Author's Affiliation | Center for Service Research, AIST() |
| 2nd Author's Name | Kentaro WATANABE |
| 2nd Author's Affiliation | Center for Service Research, AIST |
| 3rd Author's Name | Tomohiro FUKUHARA |
| 3rd Author's Affiliation | Center for Service Research, AIST |
| 4th Author's Name | Takuichi NISHIMURA |
| 4th Author's Affiliation | Center for Service Research, AIST |
| Date | 2014-03-05 |
| Paper # | HCS2013-116 |
| Volume (vol) | vol.113 |
| Number (no) | 462 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |