Presentation 2014-03-13
TMF Business Framework (eTOM) Usage Training
Haiying JIANG,
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Abstract(in English) In business analysis, by grasping the current image of business processes (AsIs) of a company, clarifying and realizing the ideal future image (ToBe), effects such as improvement of service quality and reduction of operation costs are expected. TMF Business Process Framework (eTOM), as a business process ToBe reference model for the information and communication servicer providers, has been utilized in business analysis. This presentation will introduce the overview of eTOM, focusing on the level 2 processes, and describe its usage (creation of End-to-End process flow) in business analysis.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) TMF / eTOM / business process framework
Paper # ICM2013-58
Date of Issue

Conference Information
Committee ICM
Conference Date 2014/3/6(1days)
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Paper Information
Registration To Information and Communication Management(ICM)
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) TMF Business Framework (eTOM) Usage Training
Sub Title (in English)
Keyword(1) TMF
Keyword(2) eTOM
Keyword(3) business process framework
1st Author's Name Haiying JIANG
1st Author's Affiliation NTT COMWARE CORPORATION()
Date 2014-03-13
Paper # ICM2013-58
Volume (vol) vol.113
Number (no) 492
Page pp.pp.-
#Pages 2
Date of Issue