| Presentation | 2013-02-18 Augmented Service Process Reengineering Takeshi KURATA, Ryuhei TENMOKU, Tomohiro FUKUHARA, Koji MAKITA, Takashi OKUMA, Tomoya ISHIKAWA, Masaki ONISHI, Masakatsu KOUROGI, |
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| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Human behavior in service fields is influenced by environmental stimuli, and it partially appears in the results such as POS data. By entirely measuring and presenting those elements including the spatiotemporal and semantic relationships, the nature of service fields is clanfied thoroughly. It makes it possible to realise service process reengineering (SPR). We have been attempting the augmentation of service management, Kaizen, and service operation by using technologies for human behavior measuring and presentation, which we call ASPR (Augmented Service Process Reengineering). First, this paper gives an outline of ASPR technologies, and then introduces several practices in service fields. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Behavior measurement / Indoor positioning / Virtualized reality / Augmented service process reengmeermg (ASPR) |
| Paper # | CNR2012-18 |
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| Conference Information | |
| Committee | CNR |
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| Conference Date | 2013/2/11(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Registration To | Cloud Network Robotics (CNR) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Augmented Service Process Reengineering |
| Sub Title (in English) | |
| Keyword(1) | Behavior measurement |
| Keyword(2) | Indoor positioning |
| Keyword(3) | Virtualized reality |
| Keyword(4) | Augmented service process reengmeermg (ASPR) |
| 1st Author's Name | Takeshi KURATA |
| 1st Author's Affiliation | National Institute of Advanced Industrial Science and Technology() |
| 2nd Author's Name | Ryuhei TENMOKU |
| 2nd Author's Affiliation | National Institute of Advanced Industrial Science and Technology |
| 3rd Author's Name | Tomohiro FUKUHARA |
| 3rd Author's Affiliation | National Institute of Advanced Industrial Science and Technology |
| 4th Author's Name | Koji MAKITA |
| 4th Author's Affiliation | National Institute of Advanced Industrial Science and Technology |
| 5th Author's Name | Takashi OKUMA |
| 5th Author's Affiliation | National Institute of Advanced Industrial Science and Technology |
| 6th Author's Name | Tomoya ISHIKAWA |
| 6th Author's Affiliation | National Institute of Advanced Industrial Science and Technology |
| 7th Author's Name | Masaki ONISHI |
| 7th Author's Affiliation | National Institute of Advanced Industrial Science and Technology |
| 8th Author's Name | Masakatsu KOUROGI |
| 8th Author's Affiliation | National Institute of Advanced Industrial Science and Technology |
| Date | 2013-02-18 |
| Paper # | CNR2012-18 |
| Volume (vol) | vol.112 |
| Number (no) | 436 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |