| Presentation | 2012/1/12 CSQCC: Computer Supported Quality Control Circle With Behavior Measurement Of Workers And Its Visualization Tool Ryoko UEOKA, Takeshi SHINMURA, Ryuhei TENMOKU, Takashi OKUMA, Takeshi KURATA, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | The activity of quality control circle (QCC) has been conducted in restaurant business to improve service productivity. However, it was difficult to show the evidence of improvement objectively. For the purpose of developing the new QCC method specified in service industry, we propose Computer Supported Quality Control Circle (CSQCC). In this study, as a first step of CSQCC we carried out a pilot study in a Japanese cuisine restaurant and evaluated a potential of CSQCC by measuring behaviors of workers over a month and using 3D visualization and statistical data combining workers' trajectories with point-of-sale (POS) accounting data. As members of the QCC shared waitresses' behaviors, they could effectively find some patterns of traffic in working area correlating to productivity, which shows potential of CSQCC as a new method of service observation. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Quality Control Circle / Service Science / Visualization Tool / Behavior Monitoring |
| Paper # | MVE2011-81,PRMU2011-172 |
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| Conference Information | |
| Committee | MVE |
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| Conference Date | 2012/1/12(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Vice Chair | |
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| Paper Information | |
| Registration To | Media Experience and Virtual Environment (MVE) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | CSQCC: Computer Supported Quality Control Circle With Behavior Measurement Of Workers And Its Visualization Tool |
| Sub Title (in English) | |
| Keyword(1) | Quality Control Circle |
| Keyword(2) | Service Science |
| Keyword(3) | Visualization Tool |
| Keyword(4) | Behavior Monitoring |
| 1st Author's Name | Ryoko UEOKA |
| 1st Author's Affiliation | Center for Service Research, Natinal Institute of Advanced Industrial Science and Technology() |
| 2nd Author's Name | Takeshi SHINMURA |
| 2nd Author's Affiliation | Center for Service Research, Natinal Institute of Advanced Industrial Science and Technology:Ganko Food Co. Ltd. |
| 3rd Author's Name | Ryuhei TENMOKU |
| 3rd Author's Affiliation | Center for Service Research, Natinal Institute of Advanced Industrial Science and Technology |
| 4th Author's Name | Takashi OKUMA |
| 4th Author's Affiliation | Center for Service Research, Natinal Institute of Advanced Industrial Science and Technology |
| 5th Author's Name | Takeshi KURATA |
| 5th Author's Affiliation | Center for Service Research, Natinal Institute of Advanced Industrial Science and Technology |
| Date | 2012/1/12 |
| Paper # | MVE2011-81,PRMU2011-172 |
| Volume (vol) | vol.111 |
| Number (no) | 380 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |