Presentation 2011-09-23
Are evaluations of the caring quality of nurses diminished if the nurse wears a mask?
Mitsue NOMURA, Tomoko TOMISHIRO, Fumiko SUZUKI, Mutsumi YOSHIOKA, Haruko KIDO, Sakiko YOSHIKAWA,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) This study investigated whether evaluations of the quality of care provided by nurses declined when nurses were depicted wearing a mask. Several incumbent nurses uttered the same phrases, but with different thoughts and feelings, either patient-oriented or self-oriented, with or without a mask. They were simultaneously videotaped via a prompter, and the videos were presented to hospitalized patients under one of three viewing conditions: face-only, voice-only, or face and voice. The patients were asked to rate the extent to which they wanted to receive the care that was depicted. The results show that a treatment was viewed as less desirable when the nurse was wearing a mask during patient-oriented communication. However, videos of patient-oriented communication were evaluated significantly more positively than were those of self-oriented communication, even when the nurse was wearing a mask. This pattern of results was consistent across the viewing conditions.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) mask / nurse / nurse-patient communication / facial expression / vocal expression
Paper # HCS2011-46
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Conference Information
Committee HCS
Conference Date 2011/9/16(1days)
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Paper Information
Registration To Human Communication Science (HCS)
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) Are evaluations of the caring quality of nurses diminished if the nurse wears a mask?
Sub Title (in English)
Keyword(1) mask
Keyword(2) nurse
Keyword(3) nurse-patient communication
Keyword(4) facial expression
Keyword(5) vocal expression
1st Author's Name Mitsue NOMURA
1st Author's Affiliation Graduate School of Education, Kyoto University()
2nd Author's Name Tomoko TOMISHIRO
2nd Author's Affiliation NHO, Kinki-Chuo Chest Medical Center
3rd Author's Name Fumiko SUZUKI
3rd Author's Affiliation NHO, Kinki-Chuo Chest Medical Center
4th Author's Name Mutsumi YOSHIOKA
4th Author's Affiliation NHO, Kinki-Chuo Chest Medical Center
5th Author's Name Haruko KIDO
5th Author's Affiliation NHO, Kinki-Chuo Chest Medical Center
6th Author's Name Sakiko YOSHIKAWA
6th Author's Affiliation Kokoro Research Center, Kyoto University
Date 2011-09-23
Paper # HCS2011-46
Volume (vol) vol.111
Number (no) 214
Page pp.pp.-
#Pages 5
Date of Issue