Presentation	2011-08-26 A research project for human centered service engineering Masaaki MOCHIMARU,
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Abstract(in English)	A research project for service engineering aims to improve service productivity and value in use at the same time. The basic concept of the project is to represent human activities in services for customers and service providers, and to present dynamics of services to executive persons. Through real service field researches of retailing, entertainment, sightseeing and healthcare, the following elemental technologies for service engineering have been developed: ethnography to understand human activities in services, sensing technologies of them in services, data mining and modeling technologies, visualization and simulation technologies for executive persons and supporting technologies for real service fields.
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Keyword(in English)	Service engineering / Human centered design / Pedestrian dead reckoning / Data mining
Paper #	SWIM2011-11
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Conference Information
Committee	SWIM
Conference Date	2011/8/19(1days)
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Paper Information
Registration To	Software Interprise Modeling (SWIM)
Language	JPN
Title (in Japanese)	(See Japanese page)
Sub Title (in Japanese)	(See Japanese page)
Title (in English)	A research project for human centered service engineering
Sub Title (in English)
Keyword(1)	Service engineering
Keyword(2)	Human centered design
Keyword(3)	Pedestrian dead reckoning
Keyword(4)	Data mining
1st Author's Name	Masaaki MOCHIMARU
1st Author's Affiliation	Center for Service Research, National Institute of Advanced Industrial Science and Technology()
Date	2011-08-26
Paper #	SWIM2011-11
Volume (vol)	vol.111
Number (no)	189
Page	pp.pp.-
#Pages	6
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