| Presentation | 2011-03-10 Proposal of method for root cause analysis designed for service quality management Masanori MIYAZAWA, Kosuke Nishimura, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | One of the major concerns for telecom carrier is how to continually manage and maintain service quality for enhancement of customer satisfaction. However, the management of service quality has become more complex due to diversification of telecom services as well as increasing complexity of network. Since the number of alarms generated by network failures and/or performance failures tends to increase in such a complicated environment, amount of time spent on identification of the root cause of the failures also tends to increase, and consequently, it would lead to deterioration of service quality. To address such issues, this paper proposes a new mechanism of root cause analysis, which enables easy and prompt identification of the root cause of multiple alarms related to resource failures and/or performance failures. The proposed method of root cause analysis was verified in a testbed, and its effectiveness was confirmed by the processing time that would be short enough in a practical operational environment. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Root cause analysis / Fault management / Service quality management |
| Paper # | ICM2010-55 |
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| Conference Information | |
| Committee | ICM |
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| Conference Date | 2011/3/3(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Paper Information | |
| Registration To | Information and Communication Management(ICM) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Proposal of method for root cause analysis designed for service quality management |
| Sub Title (in English) | |
| Keyword(1) | Root cause analysis |
| Keyword(2) | Fault management |
| Keyword(3) | Service quality management |
| 1st Author's Name | Masanori MIYAZAWA |
| 1st Author's Affiliation | KDDI R&D Laboratories Inc.() |
| 2nd Author's Name | Kosuke Nishimura |
| 2nd Author's Affiliation | KDDI R&D Laboratories Inc. |
| Date | 2011-03-10 |
| Paper # | ICM2010-55 |
| Volume (vol) | vol.110 |
| Number (no) | 466 |
| Page | pp.pp.- |
| #Pages | 4 |
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