| Presentation | 2010-08-28 Resolving Conflict through Assertive Commucation in the Workplace : Case Studies of Relationships with Managers Hiroko OSAWA, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | The study to be reported in this presentation is a qualitative analysis of assertive communication based on interviews with office workers. The interviews suggest that they resolved conflicts in the workplace by asserting their opinions against their superiors, when the issues affected their own personal well-being and when they were sure of the legitimacy of their opinions, even through the primary factor that caused the conflict was organizational problem and/or corporate workplace cultures. Concerns regarding power structures within the organization or personality issues of the participants did not influence their approach but affected the choice of particular strategy to be employed. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Assertive Communication / Conflict / Resolution Strategy / Workplace / Interpersonal-Communication |
| Paper # | HCS2010-30 |
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| Conference Information | |
| Committee | HCS |
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| Conference Date | 2010/8/20(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Paper Information | |
| Registration To | Human Communication Science (HCS) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Resolving Conflict through Assertive Commucation in the Workplace : Case Studies of Relationships with Managers |
| Sub Title (in English) | |
| Keyword(1) | Assertive Communication |
| Keyword(2) | Conflict |
| Keyword(3) | Resolution Strategy |
| Keyword(4) | Workplace |
| Keyword(5) | Interpersonal-Communication |
| 1st Author's Name | Hiroko OSAWA |
| 1st Author's Affiliation | Graduate School of Japanese Applied Linguistics, Waseda University() |
| Date | 2010-08-28 |
| Paper # | HCS2010-30 |
| Volume (vol) | vol.110 |
| Number (no) | 185 |
| Page | pp.pp.- |
| #Pages | 6 |
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