Presentation 2009-09-10
A Study on Integrated Quality Evaluation Method of Mobile Services : A Human-centered Design Approach
Sumaru NIIDA, Satoshi UEMURA, Norihiro FUMUMOTO, Hajime NAKAMURA,
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Abstract(in English) The discussion concerning the next generation communication system such as the fourth generation mobile systems and NGN (Next Generation Network) has been activated. Therefore, the decision of the service quality criterion necessary for the design of such a system is required. Various examinations for enhancing from the QoS (Quality of Service) criterion to the QoE (Quality of Experience) criterion are advanced about the service quality, and attention has gathered in service, the application, and the system design from the perspective of users. In this report, authors proposed integrated quality evaluation model of communication services in consideration of usage environment, psychological status and so on. We also reported results of experiments.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) Service Quality / QoS / QoE / Human centered design
Paper # CQ2009-29
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Committee CQ
Conference Date 2009/9/3(1days)
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Registration To Communication Quality (CQ)
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) A Study on Integrated Quality Evaluation Method of Mobile Services : A Human-centered Design Approach
Sub Title (in English)
Keyword(1) Service Quality
Keyword(2) QoS
Keyword(3) QoE
Keyword(4) Human centered design
1st Author's Name Sumaru NIIDA
1st Author's Affiliation KDDI R & D Laboratories Inc.()
2nd Author's Name Satoshi UEMURA
2nd Author's Affiliation KDDI R & D Laboratories Inc.
3rd Author's Name Norihiro FUMUMOTO
3rd Author's Affiliation KDDI R & D Laboratories Inc.
4th Author's Name Hajime NAKAMURA
4th Author's Affiliation KDDI R & D Laboratories Inc.
Date 2009-09-10
Paper # CQ2009-29
Volume (vol) vol.109
Number (no) 191
Page pp.pp.-
#Pages 6
Date of Issue