| Presentation | 2009-07-10 Extracting and Classifying Sub-process of Executed Business Process for Business Process Analysis Shiro OGASAWARA, Kimio TSUCHIKAWA, Hiroyuki TANAKA, Satoru SUGIMOTO, Tsutomu MARUYAMA, |
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| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | For efficient business process management, some approaches for supporting analysis using execution logs of operation support systems have been studied. In order to analyze inefficiencies and their causes of a business based on its execution logs, performance indicators such as a lead time, an expense and an error frequency are often calculated with respect to each task, work order type, or department. Because business process instances, each of which shows how a work order was transacted and routed among tasks, can be revealed from the execution logs in these days, it is also needed to calculate these performance indicators with respect to each sub-process, which is a successive part of a business process instance, or its pattern. In this paper we propose a method to extract target sub-processes of analysis from business process instances and classify them into process patterns. This method is independent of businesses, target sub-processes and their patterns of analysis. Moreover, analysts can easily specify and change the target sub-processes and their patterns. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Operation Support System / Log / Business Process Management / Business Process Analysis |
| Paper # | ICM2009-21 |
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| Committee | ICM |
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| Conference Date | 2009/7/2(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Paper Information | |
| Registration To | Information and Communication Management(ICM) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Extracting and Classifying Sub-process of Executed Business Process for Business Process Analysis |
| Sub Title (in English) | |
| Keyword(1) | Operation Support System |
| Keyword(2) | Log |
| Keyword(3) | Business Process Management |
| Keyword(4) | Business Process Analysis |
| 1st Author's Name | Shiro OGASAWARA |
| 1st Author's Affiliation | NTT Access Network Service Systems Laboratories, NTT Corporation() |
| 2nd Author's Name | Kimio TSUCHIKAWA |
| 2nd Author's Affiliation | NTT Access Network Service Systems Laboratories, NTT Corporation |
| 3rd Author's Name | Hiroyuki TANAKA |
| 3rd Author's Affiliation | NTT Access Network Service Systems Laboratories, NTT Corporation |
| 4th Author's Name | Satoru SUGIMOTO |
| 4th Author's Affiliation | NTT Access Network Service Systems Laboratories, NTT Corporation |
| 5th Author's Name | Tsutomu MARUYAMA |
| 5th Author's Affiliation | NTT Access Network Service Systems Laboratories, NTT Corporation |
| Date | 2009-07-10 |
| Paper # | ICM2009-21 |
| Volume (vol) | vol.109 |
| Number (no) | 120 |
| Page | pp.pp.- |
| #Pages | 6 |
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