Presentation 2006/8/21
Behavioral analysis of novice users on visual support
Shunichi Yonemura, Tohru Yoshida, Yukio Tokunaga, Jun Ohya,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) Novice users with little technical skill have insufficient knowledge and vocabulary for explaining system troubles accurately. As a result, technical support staff have great difficulty in accurately grasping the trouble and the operating environment of the system. Visual information could help the novice users for effective collaboration with an operator. We examine the effect of visual information on the effectiveness and impression of a collaboration between a novice user and an operator.
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Keyword(in English) visual communication / user support / collaboration / visual information
Paper # HCS2006-40
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Conference Information
Committee HCS
Conference Date 2006/8/21(1days)
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Paper Information
Registration To Human Communication Science (HCS)
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) Behavioral analysis of novice users on visual support
Sub Title (in English)
Keyword(1) visual communication
Keyword(2) user support
Keyword(3) collaboration
Keyword(4) visual information
1st Author's Name Shunichi Yonemura
1st Author's Affiliation NTT Cyber Solutions Laboratories()
2nd Author's Name Tohru Yoshida
2nd Author's Affiliation Shibaura Institute of Technology
3rd Author's Name Yukio Tokunaga
3rd Author's Affiliation Shibaura Institute of Technology
4th Author's Name Jun Ohya
4th Author's Affiliation GITS, Waseda University
Date 2006/8/21
Paper # HCS2006-40
Volume (vol) vol.106
Number (no) 219
Page pp.pp.-
#Pages 6
Date of Issue