| Presentation | 2006/5/22 Behavioral analysis of novice users on visual support. Shunichi Yonemura, Ryo Yoshida, Yukio Tokunaga, Jun Ohya, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Novice users with little technical skill have insufficient knowledge and vocabulary for explaining system troubles accurately. As a result, technical support staff have great difficulty in accurately grasping the trouble and the operating environment of the system. Visual information could help the novice users for effective collaboration with an operator. We examine the effect of visual information on the effectiveness and impression of a collaboration between a novice user and an operator. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | visual communication / user support / collaboration / visual information |
| Paper # | HCS2006-4,HIP2006-4 |
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| Conference Information | |
| Committee | HIP |
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| Conference Date | 2006/5/22(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
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| Vice Chair | |
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| Paper Information | |
| Registration To | Human Information Processing (HIP) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Behavioral analysis of novice users on visual support. |
| Sub Title (in English) | |
| Keyword(1) | visual communication |
| Keyword(2) | user support |
| Keyword(3) | collaboration |
| Keyword(4) | visual information |
| 1st Author's Name | Shunichi Yonemura |
| 1st Author's Affiliation | NTT Cyber Solutions Laboratories() |
| 2nd Author's Name | Ryo Yoshida |
| 2nd Author's Affiliation | Shibaura Institute of Technology |
| 3rd Author's Name | Yukio Tokunaga |
| 3rd Author's Affiliation | Shibaura Institute of Technology |
| 4th Author's Name | Jun Ohya |
| 4th Author's Affiliation | GITS, Waseda University |
| Date | 2006/5/22 |
| Paper # | HCS2006-4,HIP2006-4 |
| Volume (vol) | vol.106 |
| Number (no) | 84 |
| Page | pp.pp.- |
| #Pages | 5 |
| Date of Issue | |