Presentation 2006-05-15
A Study of the Enterprises and Customers' Communication on Branding Message : Focused on the Cognition and Evaluation of an Advertisement of Package Courier Market
Hiroko OE,
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Abstract(in English) In the marketing theory, these days the concept "Brand Relationship Management(BRM)" is being paid attention to, and there also interactive communication is one of the main topics. Many Scholars are analysing this based on various cases, but actual verification of communication impact on the brand building is still on the agenda. The main purpose of this report is 1) to survey the difference and position of two competing brands of the package courier services from consumers' cognition level, 2) to analyse factors deciding to purchase them, and 3) to valuate the effect of advertisement of one of those services. In conclusion, discussion points of BRM and the future study plan is presented. The data set to be analysed here was gathered from the questionnaire about the package courier service market conducted last December.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) Brand relationship management / Relational marketing / Communication / Interaction / Jaccard proximity
Paper # KBSE2006-7
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Committee KBSE
Conference Date 2006/5/8(1days)
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Registration To Knowledge-Based Software Engineering (KBSE)
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) A Study of the Enterprises and Customers' Communication on Branding Message : Focused on the Cognition and Evaluation of an Advertisement of Package Courier Market
Sub Title (in English)
Keyword(1) Brand relationship management
Keyword(2) Relational marketing
Keyword(3) Communication
Keyword(4) Interaction
Keyword(5) Jaccard proximity
1st Author's Name Hiroko OE
1st Author's Affiliation Institute of Postal Services, Japan Post()
Date 2006-05-15
Paper # KBSE2006-7
Volume (vol) vol.106
Number (no) 36
Page pp.pp.-
#Pages 6
Date of Issue