| Presentation | 2002/4/12 Determination of the Communication Quality Objectives Considering the Customer Satisfaction Level Masato UCHIDA, Daisuke SATOH, Takeo ABE, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | In this paper, the method of deciding the communication quality objectives based on SLA is examined. The proposed method balances the income of the network business person and the user satisfaction level for the communication quality, under a constant cost. To construct this method, we use Taguchi-method which provide for the method of the quality assessment and the quality improvement method. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Communication quality objectives / SLA / Taguchi-method |
| Paper # | NS2002-22 |
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| Conference Information | |
| Committee | NS |
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| Conference Date | 2002/4/12(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
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| Paper Information | |
| Registration To | Network Systems(NS) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Determination of the Communication Quality Objectives Considering the Customer Satisfaction Level |
| Sub Title (in English) | |
| Keyword(1) | Communication quality objectives |
| Keyword(2) | SLA |
| Keyword(3) | Taguchi-method |
| 1st Author's Name | Masato UCHIDA |
| 1st Author's Affiliation | NTT Service Integration Laboratories, NTT Corporation() |
| 2nd Author's Name | Daisuke SATOH |
| 2nd Author's Affiliation | NTT Service Integration Laboratories, NTT Corporation |
| 3rd Author's Name | Takeo ABE |
| 3rd Author's Affiliation | NTT Service Integration Laboratories, NTT Corporation |
| Date | 2002/4/12 |
| Paper # | NS2002-22 |
| Volume (vol) | vol.102 |
| Number (no) | 20 |
| Page | pp.pp.- |
| #Pages | 4 |
| Date of Issue | |