Presentation	1999/11/15 Survey of Web practical use in Customer Contact Center Seiji MORITA, Mika TSUCHIHASHI, Shigeharu MOMOI,
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Abstract(in English)	Increasing of the Internet users requires IP channels - not a phone system - as the joint contact on the customer contact center. IP channels have been required as channels of in-bound and out-bound, which elevate customer royalty and increase a opportunity of a customer profit oriented CRM(Customer Relationship Management). In this paper, first, we survey Web practical use on such company as Japan-U.S. carrier, ISP(Internet Service Provider) and NTT Communications. Then we report NTT Communications' vision about Web practical use.
Keyword(in Japanese)	(See Japanese page)
Keyword(in English)	Customer Contact / Call Center / CRM
Paper #	SSE99-87
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Conference Information
Committee	SSE
Conference Date	1999/11/15(1days)
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Paper Information
Registration To	Switching Systems Engineering (SSE)
Language	JPN
Title (in Japanese)	(See Japanese page)
Sub Title (in Japanese)	(See Japanese page)
Title (in English)	Survey of Web practical use in Customer Contact Center
Sub Title (in English)
Keyword(1)	Customer Contact
Keyword(2)	Call Center
Keyword(3)	CRM
1st Author's Name	Seiji MORITA
1st Author's Affiliation	NTT Communications Corporation Media Technology Factory()
2nd Author's Name	Mika TSUCHIHASHI
2nd Author's Affiliation	NTT Communications Corporation Media Technology Factory
3rd Author's Name	Shigeharu MOMOI
3rd Author's Affiliation	NTT Communications Corporation Media Technology Factory
Date	1999/11/15
Paper #	SSE99-87
Volume (vol)	vol.99
Number (no)	428
Page	pp.pp.-
#Pages	6
Date of Issue