| Presentation | 2000/3/22 A Network Problem Solving Guidance System Using Natural Language Case-based Reasoning Takahiro ITO, Yasuhiro TAKAYAMA, Youichi FUJII, Takeyuki AIKAWA, Katsushi SUZUKI, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | In network monitoring work, quick solution to trouble is necessary. In this paper, we propose a network problem solving guidance system which assists operators' trouble shooting work using problem solving tree constructed from the past trouble tickets. This system is based on natural language case-based reasoning technique using ontology which is the knowledge of domain dependent vocabulary. Up to now, full text search is mainly used to case retrieval, and to realize problem solving functions, the cost of the construction of case-base was the issue to be solved. This system provides case-base constructing tools which enable to edit a large quantity of text data easily. According to our experiment, most part of the construction of problem solving tree can be done automatically, and we considerably reduced the cost of the construction of the case-base. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | network monitoring / helpdesk / case-based reasoning / problem solving / natural language processing |
| Paper # | AI99-106,KBSE99-65 |
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| Conference Information | |
| Committee | AI |
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| Conference Date | 2000/3/22(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
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| Vice Chair | |
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| Paper Information | |
| Registration To | Artificial Intelligence and Knowledge-Based Processing (AI) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | A Network Problem Solving Guidance System Using Natural Language Case-based Reasoning |
| Sub Title (in English) | |
| Keyword(1) | network monitoring |
| Keyword(2) | helpdesk |
| Keyword(3) | case-based reasoning |
| Keyword(4) | problem solving |
| Keyword(5) | natural language processing |
| 1st Author's Name | Takahiro ITO |
| 1st Author's Affiliation | Mitsubishi Electric Corporation Information Technology R&D Center() |
| 2nd Author's Name | Yasuhiro TAKAYAMA |
| 2nd Author's Affiliation | Mitsubishi Electric Corporation Information Technology R&D Center |
| 3rd Author's Name | Youichi FUJII |
| 3rd Author's Affiliation | Mitsubishi Electric Corporation Information Technology R&D Center |
| 4th Author's Name | Takeyuki AIKAWA |
| 4th Author's Affiliation | Mitsubishi Electric Corporation Information Technology R&D Center |
| 5th Author's Name | Katsushi SUZUKI |
| 5th Author's Affiliation | Mitsubishi Electric Corporation Information Technology R&D Center |
| Date | 2000/3/22 |
| Paper # | AI99-106,KBSE99-65 |
| Volume (vol) | vol.99 |
| Number (no) | 718 |
| Page | pp.pp.- |
| #Pages | 8 |
| Date of Issue | |