Presentation | 2000/3/22 Wolkflow Design to Improve Custmer Satisfaction using Activity Based Costing Management Sadaki WATANABE, Shigeo KANEDA, |
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PDF Download Page | PDF download Page Link |
Abstract(in Japanese) | (See Japanese page) |
Abstract(in English) | No effective method has been proposed for improving customer satisfaction by developing a workflow type application system. This paper proposes a new method using Activity Based Costing Management(ABM), a well known procedure in the accounting field, to achieve such an application. The proposed system applies the ABM method to workflow analysis by allocating "information items"instead of costs to a product. Workflow type systems use two kinds of information items to produce products: value-added information and non-value-added information. Analyzing each process in a workflow in this way can identify unneeded information items on a product in a workflow application. The proposed method is a powerful tool for improving applications. |
Keyword(in Japanese) | (See Japanese page) |
Keyword(in English) | Workflow / ABC / ABM / Customer Satisfaction |
Paper # | AI99-103,KBSE99-62 |
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Committee | AI |
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Conference Date | 2000/3/22(1days) |
Place (in Japanese) | (See Japanese page) |
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Topics (in Japanese) | (See Japanese page) |
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Paper Information | |
Registration To | Artificial Intelligence and Knowledge-Based Processing (AI) |
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Language | JPN |
Title (in Japanese) | (See Japanese page) |
Sub Title (in Japanese) | (See Japanese page) |
Title (in English) | Wolkflow Design to Improve Custmer Satisfaction using Activity Based Costing Management |
Sub Title (in English) | |
Keyword(1) | Workflow |
Keyword(2) | ABC |
Keyword(3) | ABM |
Keyword(4) | Customer Satisfaction |
1st Author's Name | Sadaki WATANABE |
1st Author's Affiliation | Doshisha University, Graduate School of Policy and Management() |
2nd Author's Name | Shigeo KANEDA |
2nd Author's Affiliation | Doshisha University, Graduate School of Policy and Management |
Date | 2000/3/22 |
Paper # | AI99-103,KBSE99-62 |
Volume (vol) | vol.99 |
Number (no) | 718 |
Page | pp.pp.- |
#Pages | 8 |
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