Presentation 2005/9/19
Behavioral analysis of novice users on visual tele-support
Shunichi Yonemura, Masaru Miyamoto, Momoko Nakatani,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) Novice users with little technical skill have insufficient knowledge and vocabulary for explaining system troubles accurately. As a result, technical support staff have great difficulty in accurately grasping the trouble and the operating environment of the system. Moreover, it is not easy for novice users to execute the instructions given by the operator. We examine the effect of visual information on the effectiveness and impression of a collaboration between a novice user and an operator. The results indicate that visual information helps the users in identifying the target objects, understanding the actions to be performed, and confirming the correct results of actions. There also be observed that visual information gives the users an impression such as shyness or incongruousness.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) visual communication / user support / collaboration / visual information
Paper # HCS2005-33
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Conference Information
Committee HCS
Conference Date 2005/9/19(1days)
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Paper Information
Registration To Human Communication Science (HCS)
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) Behavioral analysis of novice users on visual tele-support
Sub Title (in English)
Keyword(1) visual communication
Keyword(2) user support
Keyword(3) collaboration
Keyword(4) visual information
1st Author's Name Shunichi Yonemura
1st Author's Affiliation NTT Cyber Solutions Laboratories()
2nd Author's Name Masaru Miyamoto
2nd Author's Affiliation NTT Cyber Solutions Laboratories
3rd Author's Name Momoko Nakatani
3rd Author's Affiliation NTT Cyber Solutions Laboratories
Date 2005/9/19
Paper # HCS2005-33
Volume (vol) vol.105
Number (no) 306
Page pp.pp.-
#Pages 8
Date of Issue