| Presentation | 2005/9/19 Behavioral analysis of novice users on visual tele-support Shunichi Yonemura, Masaru Miyamoto, Momoko Nakatani, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Novice users with little technical skill have insufficient knowledge and vocabulary for explaining system troubles accurately. As a result, technical support staff have great difficulty in accurately grasping the trouble and the operating environment of the system. Moreover, it is not easy for novice users to execute the instructions given by the operator. We examine the effect of visual information on the effectiveness and impression of a collaboration between a novice user and an operator. The results indicate that visual information helps the users in identifying the target objects, understanding the actions to be performed, and confirming the correct results of actions. There also be observed that visual information gives the users an impression such as shyness or incongruousness. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | visual communication / user support / collaboration / visual information |
| Paper # | HCS2005-33 |
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| Conference Information | |
| Committee | HCS |
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| Conference Date | 2005/9/19(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
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| Vice Chair | |
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| Paper Information | |
| Registration To | Human Communication Science (HCS) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Behavioral analysis of novice users on visual tele-support |
| Sub Title (in English) | |
| Keyword(1) | visual communication |
| Keyword(2) | user support |
| Keyword(3) | collaboration |
| Keyword(4) | visual information |
| 1st Author's Name | Shunichi Yonemura |
| 1st Author's Affiliation | NTT Cyber Solutions Laboratories() |
| 2nd Author's Name | Masaru Miyamoto |
| 2nd Author's Affiliation | NTT Cyber Solutions Laboratories |
| 3rd Author's Name | Momoko Nakatani |
| 3rd Author's Affiliation | NTT Cyber Solutions Laboratories |
| Date | 2005/9/19 |
| Paper # | HCS2005-33 |
| Volume (vol) | vol.105 |
| Number (no) | 306 |
| Page | pp.pp.- |
| #Pages | 8 |
| Date of Issue | |