| Presentation | 2005/3/17 Reducing Chat Participants' Unpleasant Feeling Caused by Long Response Time Osamu KAWAGUCHI, Kazuyoshi MURATA, Itaru KURAMOTO, Yu SHIBUYA, Yoshihiro TSUJINO, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | In text-based chat communication, message senders can wait for others' replies for a while. However, they can not wait for a long time. They will be unpleasant if the waiting time is longer than their expected time, and they can hardly wait for others' reply if still longer. In this paper, we propose an input status monitoring method and a pseudo reply method to keep the smooth communication, and we consider timing to show the input status and the pseudo reply. These two methods were evaluated experimentally by comparing with the simple text-based chat system which only exchanges the participants' messages. The result showed that showing an input status in senders' expected time reduces their unpleasant feeling. Furthermore, showing a pseudo reply after their expected time but before they give up waiting for reply can make the senders wait for a long time. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | response time / remote communication / text-chat |
| Paper # | HIP2004-99 |
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| Conference Information | |
| Committee | HIP |
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| Conference Date | 2005/3/17(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
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| Vice Chair | |
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| Paper Information | |
| Registration To | Human Information Processing (HIP) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Reducing Chat Participants' Unpleasant Feeling Caused by Long Response Time |
| Sub Title (in English) | |
| Keyword(1) | response time |
| Keyword(2) | remote communication |
| Keyword(3) | text-chat |
| 1st Author's Name | Osamu KAWAGUCHI |
| 1st Author's Affiliation | Kyoto Institute of Technology() |
| 2nd Author's Name | Kazuyoshi MURATA |
| 2nd Author's Affiliation | Kyoto Institute of Technology |
| 3rd Author's Name | Itaru KURAMOTO |
| 3rd Author's Affiliation | Kyoto Institute of Technology |
| 4th Author's Name | Yu SHIBUYA |
| 4th Author's Affiliation | Kyoto Institute of Technology |
| 5th Author's Name | Yoshihiro TSUJINO |
| 5th Author's Affiliation | Kyoto Institute of Technology |
| Date | 2005/3/17 |
| Paper # | HIP2004-99 |
| Volume (vol) | vol.104 |
| Number (no) | 746 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |