| Presentation | 2005/3/17 Enhancing motivation in Self-Service Troubleshooting Momoko NAKATANI, MASARU Miyamoto, Syunichi YONEMURA, |
|---|---|
| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | We conducted an experiment to evaluate the effect of the "Self-service oriented user support"; the call-center provides novices with a chance to give novices explanations of system processes. We adopt two measures, motivation of self-service troubleshooting and the subjective expectancy rate to success. We had a very interesting result where one subject increased motivation, while the other didn't show so much increase, although we provided the same information in the experiment. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Call-center / Trouble-shooting / Motivation / User Support |
| Paper # | HCS2004-56 |
| Date of Issue |
| Conference Information | |
| Committee | HCS |
|---|---|
| Conference Date | 2005/3/17(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Chair | |
| Vice Chair | |
| Secretary | |
| Assistant | |
| Paper Information | |
| Registration To | Human Communication Science (HCS) |
|---|---|
| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Enhancing motivation in Self-Service Troubleshooting |
| Sub Title (in English) | |
| Keyword(1) | Call-center |
| Keyword(2) | Trouble-shooting |
| Keyword(3) | Motivation |
| Keyword(4) | User Support |
| 1st Author's Name | Momoko NAKATANI |
| 1st Author's Affiliation | NTT Cyber Solutions Laboratories, NTT Corporation() |
| 2nd Author's Name | MASARU Miyamoto |
| 2nd Author's Affiliation | NTT Cyber Solutions Laboratories, NTT Corporation |
| 3rd Author's Name | Syunichi YONEMURA |
| 3rd Author's Affiliation | NTT Cyber Solutions Laboratories, NTT Corporation |
| Date | 2005/3/17 |
| Paper # | HCS2004-56 |
| Volume (vol) | vol.104 |
| Number (no) | 744 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |