| Presentation | 2005-01-21 A diagramming tool of the conversation for communication support Kazuhiro NINOMIYA, Yoshitaka FUJIWARA, Shin-ichirou OKADA, Hiroyuki GOTO, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | The purpose of this study is to improve the communication quality with the customer in a business transaction. We have developed a tool for supporting a conversational communication. The tool is called DT, having following functions. First a DT user creates a character data from the content of the original conversation and enters it to DT. Then a diagram consisting of nodes and edges is produced in DT for expressing the conversation content. This diagram is called DT-MAP. Each node and edge of DT-MAP corresponds to a word and relation between words in the character data, respectively. In the DT-MAP, a special node with different shape and color from ordinary ones is defined for indicating the possibility of misunderstanding or question about the targeted content. And by calling user's attention and making him/her enter the lacking information, the communication quality is improved. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Communication support / Visualization of knowledge |
| Paper # | IN2004-168,TM2004-91,OIS2004-89 |
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| Conference Information | |
| Committee | IN |
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| Conference Date | 2005/1/14(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
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| Paper Information | |
| Registration To | Information Networks (IN) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | A diagramming tool of the conversation for communication support |
| Sub Title (in English) | |
| Keyword(1) | Communication support |
| Keyword(2) | Visualization of knowledge |
| 1st Author's Name | Kazuhiro NINOMIYA |
| 1st Author's Affiliation | Kitami Institute of Technology() |
| 2nd Author's Name | Yoshitaka FUJIWARA |
| 2nd Author's Affiliation | Kitami Institute of Technology |
| 3rd Author's Name | Shin-ichirou OKADA |
| 3rd Author's Affiliation | Kitami Institute of Technology |
| 4th Author's Name | Hiroyuki GOTO |
| 4th Author's Affiliation | RICOH SYSTEM KAIHATU |
| Date | 2005-01-21 |
| Paper # | IN2004-168,TM2004-91,OIS2004-89 |
| Volume (vol) | vol.104 |
| Number (no) | 565 |
| Page | pp.pp.- |
| #Pages | 5 |
| Date of Issue | |