| Presentation | 1996/1/26 Concept and Architecture of Service Management for Enterprise Networks Kazutoshi TANAKA, Tetsuo OKAZAKI, Kisaku FUJIMOTO, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Now and today, each corporation constructs own enterprise network that includes networks and client-server information systems in order to win in business competition. Downsizing decreases hardware cost, but increases maintenance and operation cost. This report proposes that service management is able to decrease the cost. Service management concept can be applied to not only services provided by telecommunication careers, but also ordinal enterprise networks and outsourcing field. And it describes roles of people about enteprise network, relationship between them and service management, the architecture and examples of service management functions. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | enterprise network / service management / helpdesk / customer care / service level agreement / SLA |
| Paper # | IN95-97,OFS95-43 |
| Date of Issue |
| Conference Information | |
| Committee | IN |
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| Conference Date | 1996/1/26(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Chair | |
| Vice Chair | |
| Secretary | |
| Assistant | |
| Paper Information | |
| Registration To | Information Networks (IN) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Concept and Architecture of Service Management for Enterprise Networks |
| Sub Title (in English) | |
| Keyword(1) | enterprise network |
| Keyword(2) | service management |
| Keyword(3) | helpdesk |
| Keyword(4) | customer care |
| Keyword(5) | service level agreement |
| Keyword(6) | SLA |
| 1st Author's Name | Kazutoshi TANAKA |
| 1st Author's Affiliation | NTT Information and Communication Systems Laboratories() |
| 2nd Author's Name | Tetsuo OKAZAKI |
| 2nd Author's Affiliation | NTT Information and Communication Systems Laboratories |
| 3rd Author's Name | Kisaku FUJIMOTO |
| 3rd Author's Affiliation | NTT Information and Communication Systems Laboratories |
| Date | 1996/1/26 |
| Paper # | IN95-97,OFS95-43 |
| Volume (vol) | vol.95 |
| Number (no) | 494 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |