Presentation | 1995/7/22 Reengineering Education : Change the Process and the Role of Customer Relationship Management Kunihiro Saiki, |
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PDF Download Page | PDF download Page Link |
Abstract(in Japanese) | (See Japanese page) |
Abstract(in English) | IBM implementing CRM reengineering to improve Customer Satisfaction in world wide. To successfuly deploy CRM, education of the key players is critical-key players being executives, line mamagers, coaches, front office members, back office staffs and IT/IS staff etc. The major subjects of education are background of CRM, CRM deployment strategy, CRM new process and roles of key players, and tools. Coaches would be expected to take a key role in education and CRM deployment. |
Keyword(in Japanese) | (See Japanese page) |
Keyword(in English) | Reengineering / CRN / Customer Satisfaction / Coaches / Process |
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Conference Information | |
Committee | ET |
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Conference Date | 1995/7/22(1days) |
Place (in Japanese) | (See Japanese page) |
Place (in English) | |
Topics (in Japanese) | (See Japanese page) |
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Chair | |
Vice Chair | |
Secretary | |
Assistant |
Paper Information | |
Registration To | Educational Technology (ET) |
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Language | JPN |
Title (in Japanese) | (See Japanese page) |
Sub Title (in Japanese) | (See Japanese page) |
Title (in English) | Reengineering Education : Change the Process and the Role of Customer Relationship Management |
Sub Title (in English) | |
Keyword(1) | Reengineering |
Keyword(2) | CRN |
Keyword(3) | Customer Satisfaction |
Keyword(4) | Coaches |
Keyword(5) | Process |
1st Author's Name | Kunihiro Saiki |
1st Author's Affiliation | Japan Education Service Co. Ltd() |
Date | 1995/7/22 |
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Volume (vol) | vol.95 |
Number (no) | 176 |
Page | pp.pp.- |
#Pages | 8 |
Date of Issue |