| Presentation | 1995/7/22 Reengineering Education : Change the Process and the Role of Customer Relationship Management Kunihiro Saiki, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | IBM implementing CRM reengineering to improve Customer Satisfaction in world wide. To successfuly deploy CRM, education of the key players is critical-key players being executives, line mamagers, coaches, front office members, back office staffs and IT/IS staff etc. The major subjects of education are background of CRM, CRM deployment strategy, CRM new process and roles of key players, and tools. Coaches would be expected to take a key role in education and CRM deployment. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Reengineering / CRN / Customer Satisfaction / Coaches / Process |
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| Conference Information | |
| Committee | ET |
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| Conference Date | 1995/7/22(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Chair | |
| Vice Chair | |
| Secretary | |
| Assistant | |
| Paper Information | |
| Registration To | Educational Technology (ET) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Reengineering Education : Change the Process and the Role of Customer Relationship Management |
| Sub Title (in English) | |
| Keyword(1) | Reengineering |
| Keyword(2) | CRN |
| Keyword(3) | Customer Satisfaction |
| Keyword(4) | Coaches |
| Keyword(5) | Process |
| 1st Author's Name | Kunihiro Saiki |
| 1st Author's Affiliation | Japan Education Service Co. Ltd() |
| Date | 1995/7/22 |
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| Volume (vol) | vol.95 |
| Number (no) | 176 |
| Page | pp.pp.- |
| #Pages | 8 |
| Date of Issue | |