Presentation 1998/10/13
CTI : Computer Telephony Integration and Datawarehouse
Masafumi Sonoda,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) This paper descrives the basic architecture of the CTI (Computer Telephony Integration) systems, their applications and the integration of the Data Ware House. Finaly, the future trends of the communication networks are descrived.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) CTI / PBX / datawarehouse / unifiedmessage / callcenter
Paper # DE98-10
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Conference Information
Committee DE
Conference Date 1998/10/13(1days)
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Paper Information
Registration To Data Engineering (DE)
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) CTI : Computer Telephony Integration and Datawarehouse
Sub Title (in English)
Keyword(1) CTI
Keyword(2) PBX
Keyword(3) datawarehouse
Keyword(4) unifiedmessage
Keyword(5) callcenter
1st Author's Name Masafumi Sonoda
1st Author's Affiliation NTT Multimedia Communication Promotion Department()
Date 1998/10/13
Paper # DE98-10
Volume (vol) vol.98
Number (no) 315
Page pp.pp.-
#Pages 20
Date of Issue