| Presentation | 1999/3/19 A Study of an Agent System for CTI Applications Hiroshi Enoki, Kouji Nakamura, Tohru Okahara, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | This paper proposes an agent system in which includes the workflow management in order to realize easily custom-built of CTI applications. Also this paper presents an help desk system based on the agent system. CTI Systems have been introduced in order to improve the quality of works in an enterprise. Demands on flexibly realizing custom-built and adaptive systems have increased with a diversity of users in the CTI systems. This paper discusses a CTI system that combines the multi-agent system which suits a business model well with the workflow management system which is effective for automation of works in enterprises. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | agent system / CTI / workflow / business object |
| Paper # | SSE98-245 |
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| Conference Information | |
| Committee | SSE |
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| Conference Date | 1999/3/19(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
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| Vice Chair | |
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| Paper Information | |
| Registration To | Switching Systems Engineering (SSE) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | A Study of an Agent System for CTI Applications |
| Sub Title (in English) | |
| Keyword(1) | agent system |
| Keyword(2) | CTI |
| Keyword(3) | workflow |
| Keyword(4) | business object |
| 1st Author's Name | Hiroshi Enoki |
| 1st Author's Affiliation | Fujitsu Kansai Communication Systems Limited() |
| 2nd Author's Name | Kouji Nakamura |
| 2nd Author's Affiliation | Fujitsu Kansai Communication Systems Limited |
| 3rd Author's Name | Tohru Okahara |
| 3rd Author's Affiliation | Fujitsu Kansai Communication Systems Limited |
| Date | 1999/3/19 |
| Paper # | SSE98-245 |
| Volume (vol) | vol.98 |
| Number (no) | 668 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |