| Presentation | 1998/10/29 Some Cases of CORBA applications to Customer Care Operation Support Systems Toshio Nishiyama, |
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| PDF Download Page | PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | According to increasing naive users of the internet service, customer support task with customer care functions (consulting, trouble management, ...) becomes important customer service for the internetservice providing. In this task, the customer contact staff uses customer care operation support system (OSS) which is integrated some customer and network service information access functions and help desk functions. This paper describes some cases of CORBA applications to such a customer care OSS. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Customer care / Customer support / Operation support system (OSS) / CORBA |
| Paper # | SSE98-112 |
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| Conference Information | |
| Committee | SSE |
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| Conference Date | 1998/10/29(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Chair | |
| Vice Chair | |
| Secretary | |
| Assistant | |
| Paper Information | |
| Registration To | Switching Systems Engineering (SSE) |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Some Cases of CORBA applications to Customer Care Operation Support Systems |
| Sub Title (in English) | |
| Keyword(1) | Customer care |
| Keyword(2) | Customer support |
| Keyword(3) | Operation support system (OSS) |
| Keyword(4) | CORBA |
| 1st Author's Name | Toshio Nishiyama |
| 1st Author's Affiliation | NTT OCN Services Division Service Operations Group() |
| Date | 1998/10/29 |
| Paper # | SSE98-112 |
| Volume (vol) | vol.98 |
| Number (no) | 372 |
| Page | pp.pp.- |
| #Pages | 6 |
| Date of Issue | |