Presentation 1997/2/7
Use and quality of personal mobile telecommunication services
Toshiko TOMINAGA, Naoshi SATO, Masayuki OHAMA, Hidetoshi KIMURA,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) This paper describes the results of an opinion survey on personal mobile telecommunication services, which was done as a task-group activity of the Communication Quality Committee. Major findings were as follows: First, the most important service considerations of customers are the coverage area and the fee, and the main quality concerns are noise and call cut off. Seventy percent of the respondents dislike other people using the personal mobile telecommunication terminals on a bus or train. User comments also showed that there is some correlation between the service and quality considerations. For example, a user does not want to pay the call fee when a call is cut off.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) Personal mobile telecommunication / Opinion survey / Telecommunication quality / Satisfaction / Importance
Paper # CQ96-54
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Conference Information
Committee CQ
Conference Date 1997/2/7(1days)
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Paper Information
Registration To Communication Quality (CQ)
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) Use and quality of personal mobile telecommunication services
Sub Title (in English)
Keyword(1) Personal mobile telecommunication
Keyword(2) Opinion survey
Keyword(3) Telecommunication quality
Keyword(4) Satisfaction
Keyword(5) Importance
1st Author's Name Toshiko TOMINAGA
1st Author's Affiliation NTT Multimedia Networks Laboratories()
2nd Author's Name Naoshi SATO
2nd Author's Affiliation NTT Multimedia Networks Laboratories
3rd Author's Name Masayuki OHAMA
3rd Author's Affiliation Oki Electric Industry Co., Ltd. Transport Systems Development Department
4th Author's Name Hidetoshi KIMURA
4th Author's Affiliation Tokai University Institute of Research and Development
Date 1997/2/7
Paper # CQ96-54
Volume (vol) vol.96
Number (no) 513
Page pp.pp.-
#Pages 8
Date of Issue