Presentation 2018-11-15
Improvement of Customer Satisfaction in Amusement Park by Using Spontaneous Position Exchange
Yoshihiro Nagano, Yuhi Kaihoko, Manami Kanamaru, Phan Xuan Tan, Eiji Kamioka,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) Every year, amusement parks such as Tokyo Disney Resort attract more and more people to visit. However, the customers whose satisfaction levels are low, increase since the amusement park becomes crowded. Consequently, it is witnessed a deterioration of number of visiting customer, negatively influencing the profit. Therefore, this study aims to propose the simulation model that the people can use spontaneous position exchange in the queue and verify effectiveness of the proposal model by multi agent simulation. As the result, leveraging the proposed model significantly improve the customer satisfaction compared to the case of not using the model.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) amusement park problem / multi agent simulation / artisoc / utility function / IoT
Paper # MoNA2018-28,CNR2018-25
Date of Issue 2018-11-08 (MoNA, CNR)

Conference Information
Committee MoNA / IN / CNR
Conference Date 2018/11/15(2days)
Place (in Japanese) (See Japanese page)
Place (in English) Karatsu Civic Exchange Plaza
Topics (in Japanese) (See Japanese page)
Topics (in English) M2M, IoT, Self Organization, Autonomous Distributed Control, Car Area Network, Car-Car network, Car-Road Network, ITS, Big Data Analysis, Cyber Physical System (CPS), Mobile Virtualization, Mobile Application, Cloud Robotics Service, etc.
Chair Ryoichi Shinkuma(Kyoto Univ.) / Takuji Kishida(NTT-AT) / Tetsuo Ono(Hokkaido Univ.)
Vice Chair Shigeaki Tagashira(Kansai Univ.) / Gen Kitagata(Tohoku Univ.) / Kenji Ishida(Hiroshima City Univ.) / Masayuki Kanbara(NAIST) / Kazunori Takashio(Keio Univ.)
Secretary Shigeaki Tagashira(Kyushu Univ.) / Gen Kitagata(NEC) / Kenji Ishida(Kyoto Univ.) / Masayuki Kanbara(NTT DOCOMO) / Kazunori Takashio(KDDI Research)
Assistant Ken Usui(KDDI Research) / Kenji Kanai(Waseda Univ.) / / Wataru Mito(SECOM) / Yuka Kobayashi(Toshiba) / Tatsuya Ishihara(NTT)

Paper Information
Registration To Technical Committee on Mobile Network and Applications / Technical Committee on Information Networks / Technical Committee on Cloud Network Robotics
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) Improvement of Customer Satisfaction in Amusement Park by Using Spontaneous Position Exchange
Sub Title (in English)
Keyword(1) amusement park problem
Keyword(2) multi agent simulation
Keyword(3) artisoc
Keyword(4) utility function
Keyword(5) IoT
1st Author's Name Yoshihiro Nagano
1st Author's Affiliation Shibaura Institute of Technology(SIT)
2nd Author's Name Yuhi Kaihoko
2nd Author's Affiliation Shibaura Institute of Technology(SIT)
3rd Author's Name Manami Kanamaru
3rd Author's Affiliation Shibaura Institute of Technology(SIT)
4th Author's Name Phan Xuan Tan
4th Author's Affiliation Shibaura Institute of Technology(SIT)
5th Author's Name Eiji Kamioka
5th Author's Affiliation Shibaura Institute of Technology(SIT)
Date 2018-11-15
Paper # MoNA2018-28,CNR2018-25
Volume (vol) vol.118
Number (no) MoNA-305,CNR-306
Page pp.pp.37-42(MoNA), pp.43-48(CNR),
#Pages 6
Date of Issue 2018-11-08 (MoNA, CNR)