| Presentation | 2018-07-05 Process Metrics Measurement by Integrated Execution Framework for Manual Runbook and Automation Script Yuji Imai, Hideki Sakamoto, Shinji Kikuchi, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | In order to promote replacing manual operation in ICT system with automated way effectively, it is important to measure process metrics such as elapsed time for each operation precisely so that we can identify the priority of tasks to be automated. However, metrics measurement in manual way or introducing measurement tools can increase operation workloads. To solve the problem, we propose a process metrics measurement framework integrated with execution of workflows in runbook. By using this framework, operators can measure and collect process metrics just by executing workflows along with operation runbooks. By implementing and applying this framework for a case study of security patch application process, we confirmed that it can identify the tasks to be automated and show us quantitatively how much time we can reduce by automation. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Operation automation / Runbook / ITIL / Workflow |
| Paper # | ICM2018-12 |
| Date of Issue | 2018-06-28 (ICM) |
| Conference Information | |
| Committee | ICM |
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| Conference Date | 2018/7/5(2days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Chair | Kiyohito Yoshihara(KDDI Research) |
| Vice Chair | Yoichi Yamashita(NTT Neomeit) / Takumi Miyoshi(Shibaura Inst. of Tech.) |
| Secretary | Yoichi Yamashita(KDDI Research) / Takumi Miyoshi(NTT) |
| Assistant | Yunchen Zhu(Hitachi) |
| Paper Information | |
| Registration To | Technical Committee on Information and Communication Management |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Process Metrics Measurement by Integrated Execution Framework for Manual Runbook and Automation Script |
| Sub Title (in English) | |
| Keyword(1) | Operation automation |
| Keyword(2) | Runbook |
| Keyword(3) | ITIL |
| Keyword(4) | Workflow |
| 1st Author's Name | Yuji Imai |
| 1st Author's Affiliation | FUJITSU LABORATORIES LTD.(FLAB) |
| 2nd Author's Name | Hideki Sakamoto |
| 2nd Author's Affiliation | Fujitsu Kyushu Network Technologies Limited(QNET) |
| 3rd Author's Name | Shinji Kikuchi |
| 3rd Author's Affiliation | FUJITSU LABORATORIES LTD.(FLAB) |
| Date | 2018-07-05 |
| Paper # | ICM2018-12 |
| Volume (vol) | vol.118 |
| Number (no) | ICM-118 |
| Page | pp.pp.7-12(ICM), |
| #Pages | 6 |
| Date of Issue | 2018-06-28 (ICM) |