| Presentation | 2018-01-27 Development of Latent Needs Visualization Agent for Supporting IT Troubleshooting Process within a University Yusuke Kometani, Takashi Satoh, |
|---|---|
| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | In troubleshooting process it is effective to make visible the root cause and its corresponding solution of problems that a customer faces but unnoticed. We call the root cause “latent needs.” In this research, we develop a dialog agent to visualize latent needs that contributes to improve troubleshooting efficiency. Utterance generation rule of the dialog agent was created using work records of IT help desk in a university. We implemented the dialog agent by incorporating the rule into a chat bot creation service. We also clarified a direction of model improvement based on a data analysis for a purpose of quality assurance of utterance content. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | IT troubleshooting / Latent Needs / Process Support / Dialogue Agent / Topic Model / Model Selection |
| Paper # | ET2017-85 |
| Date of Issue | 2018-01-20 (ET) |
| Conference Information | |
| Committee | ET |
|---|---|
| Conference Date | 2018/1/27(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Kobe Univ. |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Embodies Knowledge & Skill Education, etc. |
| Chair | Yozo Miyadera(Tokyo Gakugei Univ.) |
| Vice Chair | Shoichi Nakamura(Fukushima Univ.) |
| Secretary | Shoichi Nakamura(Tokyo Polytechnic Univ.) |
| Assistant | Hiroki Nakayama(Waseda Univ.) / Megumi Kurayama(National Inst. of Tech., Hakodate College) |
| Paper Information | |
| Registration To | Technical Committee on Educational Technology |
|---|---|
| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Development of Latent Needs Visualization Agent for Supporting IT Troubleshooting Process within a University |
| Sub Title (in English) | |
| Keyword(1) | IT troubleshooting |
| Keyword(2) | Latent Needs |
| Keyword(3) | Process Support |
| Keyword(4) | Dialogue Agent |
| Keyword(5) | Topic Model |
| Keyword(6) | Model Selection |
| 1st Author's Name | Yusuke Kometani |
| 1st Author's Affiliation | Kagawa University(Kagawa Univ.) |
| 2nd Author's Name | Takashi Satoh |
| 2nd Author's Affiliation | The University of Kitakyushu(The Univ. of Kitakyushu) |
| Date | 2018-01-27 |
| Paper # | ET2017-85 |
| Volume (vol) | vol.117 |
| Number (no) | ET-421 |
| Page | pp.pp.31-36(ET), |
| #Pages | 6 |
| Date of Issue | 2018-01-20 (ET) |