| Presentation | 2017-11-11 Analysis of Latent Needs for IT Consultation within a University using a Topic Model Yusuke Kometani, Takashi Satoh, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | When trouble comes, we often try to implement a workaround as a temporal solution. This approach is generally useless to fix the trouble. In troubleshooting process it is effective to make visible the root cause and its corresponding solution of problems that a customer faces but unnoticed. We call the root cause “latent needs.” We aim for constructing latent needs visualization agent which contributes to improve troubleshooting efficiency. In this paper, we focus on IT troubleshooting in our university as a case study. We use Latent Dirichlet allocation (LDA) topic model to find how “queries from users” associate to “causes of troubles” in our university’s IT helpdesk records. We then show that it can be discovered association rules related to “latent needs.” |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Internal Quality Assurance / Latent Needs / IT Consultation / Process Support / Dialogue Agent / Topic Model / Association Rule |
| Paper # | ET2017-66 |
| Date of Issue | 2017-11-04 (ET) |
| Conference Information | |
| Committee | ET |
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| Conference Date | 2017/11/11(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Sophia Univ. |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | 50th Memory Technical Committee Conference, etc. |
| Chair | Yozo Miyadera(Tokyo Gakugei Univ.) |
| Vice Chair | Shoichi Nakamura(Fukushima Univ.) |
| Secretary | Shoichi Nakamura(Tokyo Polytechnic Univ.) |
| Assistant | Hiroki Nakayama(Waseda Univ.) / Megumi Kurayama(National Inst. of Tech., Hakodate College) |
| Paper Information | |
| Registration To | Technical Committee on Educational Technology |
|---|---|
| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Analysis of Latent Needs for IT Consultation within a University using a Topic Model |
| Sub Title (in English) | |
| Keyword(1) | Internal Quality Assurance |
| Keyword(2) | Latent Needs |
| Keyword(3) | IT Consultation |
| Keyword(4) | Process Support |
| Keyword(5) | Dialogue Agent |
| Keyword(6) | Topic Model |
| Keyword(7) | Association Rule |
| 1st Author's Name | Yusuke Kometani |
| 1st Author's Affiliation | The University of Kitakyushu(The Univ. of Kitakyushu) |
| 2nd Author's Name | Takashi Satoh |
| 2nd Author's Affiliation | The University of Kitakyushu(The Univ. of Kitakyushu) |
| Date | 2017-11-11 |
| Paper # | ET2017-66 |
| Volume (vol) | vol.117 |
| Number (no) | ET-296 |
| Page | pp.pp.69-74(ET), |
| #Pages | 6 |
| Date of Issue | 2017-11-04 (ET) |