| Presentation | 2017-03-10 Action Sentence Matching Allowing Reordered Action Descriptions for Trouble Ticket Analysis Akio Watanabe, Keishiro Watanabe, Ryoichi Kawahara, |
|---|---|
| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Recent large and complicated networks make system operations more difficult because patterns of failure causes are more diverse than the past. Especially, failure cause identification requires that operators have much knowledge and experience. Therefore, a workload concentration on the expert operator becomes an urgent problem. In this paper, we propose a method of obtaining trouble-shooting processes from trouble tickets that records operator's action logs. Specifically, we develop a novel algorithm for identifying the sentences that show the same action from documents described by human language. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Network Management / Fault Operation / Assignment Problem |
| Paper # | ICM2016-68 |
| Date of Issue | 2017-03-02 (ICM) |
| Conference Information | |
| Committee | ICM |
|---|---|
| Conference Date | 2017/3/9(2days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Miyakojima Marine Terminal Bldg. |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Element Management, Management Functionalities, Operations and Management Technologies |
| Chair | Toshio Tonouchi(NEC) |
| Vice Chair | Manabu Nakagawa(NTT Communications) / Yuji Nomura(Fujitsu Labs.) |
| Secretary | Manabu Nakagawa(NEC) / Yuji Nomura(Fujitsu) |
| Assistant | Masaharu Hattori(KDDI R&D Labs.) |
| Paper Information | |
| Registration To | Technical Committee on Information and Communication Management |
|---|---|
| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Action Sentence Matching Allowing Reordered Action Descriptions for Trouble Ticket Analysis |
| Sub Title (in English) | |
| Keyword(1) | Network Management |
| Keyword(2) | Fault Operation |
| Keyword(3) | Assignment Problem |
| 1st Author's Name | Akio Watanabe |
| 1st Author's Affiliation | NTT Corpolation(NTT) |
| 2nd Author's Name | Keishiro Watanabe |
| 2nd Author's Affiliation | NTT Corpolation(NTT) |
| 3rd Author's Name | Ryoichi Kawahara |
| 3rd Author's Affiliation | NTT Corpolation(NTT) |
| Date | 2017-03-10 |
| Paper # | ICM2016-68 |
| Volume (vol) | vol.116 |
| Number (no) | ICM-507 |
| Page | pp.pp.87-92(ICM), |
| #Pages | 6 |
| Date of Issue | 2017-03-02 (ICM) |