Presentation 2016-03-01
A study of Satisfaction in Conversation for Decision Making
Susumu Kono, Kenro Aihara,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) We are studying a model of group decision support based on estimations of group status through utterance analysis. Based on methods used in prior studies of group dynamics and utterance analysis, we measured the utterance characteristics of members to infer group status; moreover, we aimed to enhance the overall condition of the group by providing appropriate reference information in a timely manner through a conversational agent. For the studying of this decision support, we had an experiment to clarify the state and change of participants in the conversation for the decision making. I grasped a state of the sensitivity (like, interest, concentration, stress, and drowsiness) of the participants. We found some tendencies indicating the relation between the participation situation and the level of the stress in the conversation. We will continue to study the support method in the decision making conversation for the high satisfaction based on the tendencies indicated in our experiment, for example, by reducing the stress of each speaker in the decision making conversation.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) group status estimation / utterance feature / conversational agent / intention extraction
Paper # HCS2015-81
Date of Issue 2016-02-23 (HCS)

Conference Information
Committee HCS
Conference Date 2016/3/1(2days)
Place (in Japanese) (See Japanese page)
Place (in English) Rurikoh (Yamashiro Onsen)
Topics (in Japanese) (See Japanese page)
Topics (in English) Design of Products/Services and Communication, etc.
Chair Kinya Fujita(Tokyo Univ. of Agric. and Tech.)
Vice Chair Masafumi Matsuda(NTT) / Kyoko Ito(Osaka Univ.)
Secretary Masafumi Matsuda(Kanazawa Inst. of Tech.) / Kyoko Ito(Univ. of Tsukuba)
Assistant Masashi Komori(Osaka Electro-Comm. Univ.) / Takahiro Tanaka(Nagoya Univ.) / Haruka Yoshida(NEC)

Paper Information
Registration To Technical Committee on Human Communication Science
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) A study of Satisfaction in Conversation for Decision Making
Sub Title (in English)
Keyword(1) group status estimation
Keyword(2) utterance feature
Keyword(3) conversational agent
Keyword(4) intention extraction
1st Author's Name Susumu Kono
1st Author's Affiliation The Graduate University for Advanced Studies(SOKENDAI)
2nd Author's Name Kenro Aihara
2nd Author's Affiliation National Institute of Informatics(NII)
Date 2016-03-01
Paper # HCS2015-81
Volume (vol) vol.115
Number (no) HCS-471
Page pp.pp.1-4(HCS),
#Pages 4
Date of Issue 2016-02-23 (HCS)