| Presentation | 2015-08-26 Measurement of service quality and process in nursing-care service Hiroyasu Miwa, Kentaro Watanabe, Ken Fukuda, Satoshi Nishimura, Takuichi Nishimura, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Recently, robotic nursing-care devices are introduced into nursing-care facilities to reduce employees’ physical load and increase service quality. In this paper, we proposed Kansei study integrated the time study and quality study because the authors has been considering that the nursing-care service would be evaluated based on both employees’ behaviors and service quality. In addition, we applied the Kansei study to evaluate the introduction of robotic nursing-care devices. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Nursing-care / Robotic nursing-care devices / Service process / Service quality / Measurement |
| Paper # | WIT2015-43 |
| Date of Issue | 2015-08-18 (WIT) |
| Conference Information | |
| Committee | WIT |
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| Conference Date | 2015/8/25(2days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Shinshu University Faculty of Engineering |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Well-being Information Technology, etc. |
| Chair | Kiyohiko Nunokawa(Tokyo International Univ.) |
| Vice Chair | Chikamune Wada(Kyushu Inst. of Tech.) |
| Secretary | Chikamune Wada(Nagoya Inst. of Tech.) |
| Assistant | Tomohiro Amemiya(NTT) / Takeaki Shionome(Tsukuba Univ. of Tech.) / Manabi Miyagi(Tsukuba Univ. of Tech.) |
| Paper Information | |
| Registration To | Technical Committee on Well-being Information Technology |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Measurement of service quality and process in nursing-care service |
| Sub Title (in English) | Application to evaluation of robotic nursing-care devices |
| Keyword(1) | Nursing-care |
| Keyword(2) | Robotic nursing-care devices |
| Keyword(3) | Service process |
| Keyword(4) | Service quality |
| Keyword(5) | Measurement |
| 1st Author's Name | Hiroyasu Miwa |
| 1st Author's Affiliation | National Institute of Advanced Industrial Science and Technology(AIST) |
| 2nd Author's Name | Kentaro Watanabe |
| 2nd Author's Affiliation | National Institute of Advanced Industrial Science and Technology(AIST) |
| 3rd Author's Name | Ken Fukuda |
| 3rd Author's Affiliation | National Institute of Advanced Industrial Science and Technology(AIST) |
| 4th Author's Name | Satoshi Nishimura |
| 4th Author's Affiliation | National Institute of Advanced Industrial Science and Technology(AIST) |
| 5th Author's Name | Takuichi Nishimura |
| 5th Author's Affiliation | National Institute of Advanced Industrial Science and Technology(AIST) |
| Date | 2015-08-26 |
| Paper # | WIT2015-43 |
| Volume (vol) | vol.115 |
| Number (no) | WIT-193 |
| Page | pp.pp.37-41(WIT), |
| #Pages | 5 |
| Date of Issue | 2015-08-18 (WIT) |