Presentation 2015-04-22
Analysis of User's Consciousness for video delivery applications
Noriko Yoshimura, Hideki Nojiri, Akira Takahashi,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) Service design and management based on user's quality of experience (QoE) are important to offer high-user-satisfaction video services. The user consciousness for quality is different in the service payment, the age or gender, and frequency of use, etc.We clarified the relation between frequency of use (every day, 2 or 3 day per week, once a week) and QoE or acceptance of quality degradation by analyzing web questionnaire survey for 2 pay service users. As a result, the frequency of use is higher, the ratio of experiencing and bothering quality degradation is high. Although acceptance of quality degradation is not all severe even though frequency of use is high. Also, we clarified relation between importance and satisfaction in quality for no charge service users and both no charge and payment service users by using CS portfolio analysis. It is showed that importance of quality is high but satisfaction of quality is low regardless of service user variation.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) smartphone services / user awareness / Web survey / mobile video delivery application
Paper # CQ2015-15
Date of Issue 2015-04-14 (CQ)

Conference Information
Committee CQ / CS
Conference Date 2015/4/21(2days)
Place (in Japanese) (See Japanese page)
Place (in English) Fukuoka Institute of Technology
Topics (in Japanese) (See Japanese page)
Topics (in English) Application for 5G, Programmability of Network, SDN (Software-Defined Networking), NFV(Network Functions. Virtualization),Cloud, Network Virtualization, Service Quality, Contents Delivery, etc
Chair Akira Takahashi(NTT) / Toshinori Tsuboi(Tokyo Univ. of Tech.)
Vice Chair Eizaburo Itakura(Sony) / Kyoko Yamori(Asahi Univ.) / Tetsuya Yokotani(Mitsubishi Electric)
Secretary Eizaburo Itakura(Nippon Inst. of Tech.) / Kyoko Yamori(NEC) / Tetsuya Yokotani(NTT)
Assistant Masahiro Yamamoto(OKI) / Bo GU(Waseda Univ.)

Paper Information
Registration To Technical Committee on Communication Quality / Technical Committee on Communication Systems
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) Analysis of User's Consciousness for video delivery applications
Sub Title (in English)
Keyword(1) smartphone services
Keyword(2) user awareness
Keyword(3) Web survey
Keyword(4) mobile video delivery application
1st Author's Name Noriko Yoshimura
1st Author's Affiliation Nippon Telegraph and Telephone Corporation(NTT)
2nd Author's Name Hideki Nojiri
2nd Author's Affiliation Nippon Telegraph and Telephone Corporation(NTT)
3rd Author's Name Akira Takahashi
3rd Author's Affiliation Nippon Telegraph and Telephone Corporation(NTT)
Date 2015-04-22
Paper # CQ2015-15
Volume (vol) vol.115
Number (no) CQ-11
Page pp.pp.81-85(CQ),
#Pages 5
Date of Issue 2015-04-14 (CQ)