| Presentation | 2023-03-17 Efficient Dialogue in Chatbots of System Helpdesk Operations Tomoaki Maruyama, Manato Fujimoto, Shingo Ata, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Chatbots have been attracting attention in recent years as a means of providing answers to customers' questions in an interactive format using natural language. However, existing chatbots are complicated and require the user to choose from among multiple possible answers, making them dependent on the user's knowledge and thinking ability. In this paper, we propose a chatbot algorithm that can provide a single answer to the first question, by using a combination of text matching with TF-IDF and cosine similarity, and Closed Questioning. Evaluation results show that our proposed method can reach correct answers for about 77.14% of questions and less than six conversations in average. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Chatbot / Natural Language Processing / Dialogue System / Helpdesk / Closed Questions |
| Paper # | ICM2022-53 |
| Date of Issue | 2023-03-09 (ICM) |
| Conference Information | |
| Committee | ICM |
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| Conference Date | 2023/3/16(2days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Okinawa Prefectural Museum and Art Museum |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Chair | Yuji Nomura(Fujitsu) |
| Vice Chair | Yu Miyoshi(NTT) / Eiji Takahashi(NEC) |
| Secretary | Yu Miyoshi(NTT) / Eiji Takahashi(Fujitsu) |
| Assistant | Ryo Yamamoto(Univ. of Electro-Comm) |
| Paper Information | |
| Registration To | Technical Committee on Information and Communication Management |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Efficient Dialogue in Chatbots of System Helpdesk Operations |
| Sub Title (in English) | |
| Keyword(1) | Chatbot |
| Keyword(2) | Natural Language Processing |
| Keyword(3) | Dialogue System |
| Keyword(4) | Helpdesk |
| Keyword(5) | Closed Questions |
| 1st Author's Name | Tomoaki Maruyama |
| 1st Author's Affiliation | Osaka City University(Osaka City Univ.) |
| 2nd Author's Name | Manato Fujimoto |
| 2nd Author's Affiliation | Osaka Metropolitan University(Osaka Metropolitan Univ.) |
| 3rd Author's Name | Shingo Ata |
| 3rd Author's Affiliation | Osaka Metropolitan University(Osaka Metropolitan Univ.) |
| Date | 2023-03-17 |
| Paper # | ICM2022-53 |
| Volume (vol) | vol.122 |
| Number (no) | ICM-442 |
| Page | pp.pp.49-54(ICM), |
| #Pages | 6 |
| Date of Issue | 2023-03-09 (ICM) |