Presentation 2023-01-20
Empirical Evaluation of In-Home Elderly Support and Monitoring System Using Spoken Dialogue Agent
Hayato Ozono, Sinan Chen, Masahide Nakamura,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) The world's population is aging. In Japan, it is a social problem that the shortage of nursing care workers and nursing care facilities. Therefore, we focus on the support by technology. Our research group is developing PC-Mei, a system that supports and monitors the daily lives of in-home elderly using a spoken dialogue agent. However, we have not yet examined the impact of this system on the elderly and their families. The purpose of this paper is to investigate the impact of PC-Mei on the elderly and their families, and to evaluate the system. As an approach, we conduct a demonstration experiment of PC-Mei with in-home elderly and their families. The participants are six elderly people in their 60s to 90s who lived alone and the period is about two weeks. We install the system in their rooms. Then, we evaluate the system based on the dialogue logs with the agent and the results of questionnaires. The results show that PC-Mei has a positive impact on both the elderly and their families. On the other hand, it was found that mis-recognition of voice and unnatural dialogues may cause other stresses and burdens. In this way, improving the speech recognition function and the chatting function is promising.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) Spoken dialogue agent / In-home elderly / Elderly support / Monitoring / Healthcare
Paper # ICM2022-43,LOIS2022-43
Date of Issue 2023-01-12 (ICM, LOIS)

Conference Information
Committee LOIS / ICM
Conference Date 2023/1/19(2days)
Place (in Japanese) (See Japanese page)
Place (in English) Kitakyushu International Conference Center
Topics (in Japanese) (See Japanese page)
Topics (in English) Practical Use of Lifelog, Office Information System, Business Management, etc.
Chair Hiroyuki Toda(NTT) / Yuji Nomura(Fujitsu)
Vice Chair Manabu Motegi(Takushoku Univ.) / Yu Miyoshi(NTT) / Eiji Takahashi(NEC)
Secretary Manabu Motegi(Nagasaki Univ.) / Yu Miyoshi(NTT) / Eiji Takahashi(NTT)
Assistant Mana Sasagawa(NTT) / Ryo Yamamoto(Univ. of Electro-Comm)

Paper Information
Registration To Technical Committee on Life Intelligence and Office Information Systems / Technical Committee on Information and Communication Management
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) Empirical Evaluation of In-Home Elderly Support and Monitoring System Using Spoken Dialogue Agent
Sub Title (in English)
Keyword(1) Spoken dialogue agent
Keyword(2) In-home elderly
Keyword(3) Elderly support
Keyword(4) Monitoring
Keyword(5) Healthcare
1st Author's Name Hayato Ozono
1st Author's Affiliation Kobe University(Kobe Univ.)
2nd Author's Name Sinan Chen
2nd Author's Affiliation Kobe University(Kobe Univ.)
3rd Author's Name Masahide Nakamura
3rd Author's Affiliation Kobe University(Kobe Univ.)
Date 2023-01-20
Paper # ICM2022-43,LOIS2022-43
Volume (vol) vol.122
Number (no) ICM-337,LOIS-338
Page pp.pp.71-76(ICM), pp.71-76(LOIS),
#Pages 6
Date of Issue 2023-01-12 (ICM, LOIS)