| Presentation | 2022-05-28 Correlation analysis of reviewer rating trends and trustworthiness on EC site Ryohei Suzuki, Iifan Tyou, Naoto Kiribuchi, Nami Ashizawa, Kazutoshi Sasahara, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | E-commerce sites have a system to evaluate the reputation of products by the number of stars and reviews. When purchasing a product, users use this information to consider whether the transaction is trustworthy. However, it is known that reviews and star counts can be manipulated intentionally, so there is a risk in relying on these ratings. Moreover, it is thought that users who refer to reputation also differ in which information they tend to trust. In this paper, we classified the tendency of individual ratings (distribution of stars) into five patterns, and conducted a survey on the relationship between one's own rating pattern and the pattern of ratings one trusts. Based on the results, we propose a review selection requirement for referring to reviews with higher reliability for products with many ratings. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | Trust / Reputation / Review |
| Paper # | R2022-1 |
| Date of Issue | 2022-05-21 (R) |
| Conference Information | |
| Committee | R |
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| Conference Date | 2022/5/28(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Online |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Software Reliability, Reliability General |
| Chair | Tadashi Dohi(Hiroshima Univ.) |
| Vice Chair | Yasushi Kadota(Ricoh) |
| Secretary | Yasushi Kadota(Hiroshima Univ.) |
| Assistant | Shinji Yokogawa(Univ. of Electro-Comm.) / Takahide Yoshikawa(Fujitsu Lab.) / Takenori Sakumura(Housei Univ.) |
| Paper Information | |
| Registration To | Technical Committee on Reliability |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Correlation analysis of reviewer rating trends and trustworthiness on EC site |
| Sub Title (in English) | |
| Keyword(1) | Trust |
| Keyword(2) | Reputation |
| Keyword(3) | Review |
| 1st Author's Name | Ryohei Suzuki |
| 1st Author's Affiliation | NTT Social Informatics Laboratories(NTT) |
| 2nd Author's Name | Iifan Tyou |
| 2nd Author's Affiliation | NTT Social Informatics Laboratories(NTT) |
| 3rd Author's Name | Naoto Kiribuchi |
| 3rd Author's Affiliation | NTT Social Informatics Laboratories(NTT) |
| 4th Author's Name | Nami Ashizawa |
| 4th Author's Affiliation | NTT Social Informatics Laboratories(NTT) |
| 5th Author's Name | Kazutoshi Sasahara |
| 5th Author's Affiliation | Tokyo Institute of technology(Tokyo Tech) |
| Date | 2022-05-28 |
| Paper # | R2022-1 |
| Volume (vol) | vol.122 |
| Number (no) | R-57 |
| Page | pp.pp.1-6(R), |
| #Pages | 6 |
| Date of Issue | 2022-05-21 (R) |