Presentation 2022-01-28
Proposal of an Overtrust Scale of Users in Recommender Systems
Aika Tsuchida, Reika Miwa, Yoshinori Hijikata, Masahiro Hamasaki, Masataka Goto,
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Abstract(in Japanese) (See Japanese page)
Abstract(in English) Recommender systems have been used in many online services, and people have been exposed to such recommendations frequently that they may have come to accept them without any consideration. In this paper, we call such an attitude of users toward recommender systems "recommendation overtrust" and develop a psychological scale to measure whether users fall into recommendation overtrust or not. The developed scale is applied to users who use the recommendation function of YouTube, and the reliability of the scale is confirmed. The developed scale was found to be consistent with the responses to the questionnaire items, and correlated with the overall trust and the two metrics in TAM. It was also found that user group with high frequency of the service has relatively high value in the developed scale.
Keyword(in Japanese) (See Japanese page)
Keyword(in English) Recommender systems / Trust / Overtrust / Psychological trait / TAM (Technology Acceptance Model)
Paper # HCS2021-43
Date of Issue 2022-01-21 (HCS)

Conference Information
Committee HCS
Conference Date 2022/1/28(2days)
Place (in Japanese) (See Japanese page)
Place (in English) Online
Topics (in Japanese) (See Japanese page)
Topics (in English) Food and Communication, and other general topics
Chair Tomoo Inoue(Univ. of Tsukuba)
Vice Chair Yugo Hayashi(Ritsumeikan Univ.) / Tomoko Kanda(Osaka Inst. of Tech.)
Secretary Yugo Hayashi(Nihon Univ.) / Tomoko Kanda(National Chung Cheng Univ)
Assistant HUANG HUNGHSUAN(Univ. of Fukuchiyama) / Shigeyoshi Iizuka(Kanagawa Univ.) / Kazuki Takashima(Tohoku Univ.) / Hiroto Saito(Tokyo Denki Univ.) / Ryo Ishii(NTT)

Paper Information
Registration To Technical Committee on Human Communication Science
Language JPN
Title (in Japanese) (See Japanese page)
Sub Title (in Japanese) (See Japanese page)
Title (in English) Proposal of an Overtrust Scale of Users in Recommender Systems
Sub Title (in English)
Keyword(1) Recommender systems
Keyword(2) Trust
Keyword(3) Overtrust
Keyword(4) Psychological trait
Keyword(5) TAM (Technology Acceptance Model)
1st Author's Name Aika Tsuchida
1st Author's Affiliation Kwansei Gakuin University(KGU)
2nd Author's Name Reika Miwa
2nd Author's Affiliation Kwansei Gakuin University(KGU)
3rd Author's Name Yoshinori Hijikata
3rd Author's Affiliation Kwansei Gakuin University(KGU)
4th Author's Name Masahiro Hamasaki
4th Author's Affiliation National Institute of Advanced Industrial Science and Technology(AIST)
5th Author's Name Masataka Goto
5th Author's Affiliation National Institute of Advanced Industrial Science and Technology(AIST)
Date 2022-01-28
Paper # HCS2021-43
Volume (vol) vol.121
Number (no) HCS-363
Page pp.pp.1-6(HCS),
#Pages 6
Date of Issue 2022-01-21 (HCS)