| Presentation | 2020-11-26 A Study of Business Task Classification Method for UI Logs Using Business Operational Manuals Yuki Urabe, Shiro Ogasawara, Kimio Tsuchikawa, Sayaka Yagi, Haruo Oishi, |
|---|---|
| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | Understanding the actual business operations is highly important to realize effective performance improvement. One of the ways to understand business operations is to visualize the software usage from UI log collected from workers' PC. Although understanding the actual workload by business tasks is important to determine which task to improve from, some software is used in various business operations, therefore, it is impossible to grasp the workload per business tasks just from the software usage. Moreover, collecting UI logs to use as training data is not only time-consuming but also difficult to collect a variety of activities because analyzers do not always know workers’ activities thoroughly. In this paper, we propose a method that classifies UI log to business tasks by utilizing the content written in business operation manuals. We evaluated our method by using real-world data and manuals and reported the results and problems of our proposed method. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | UI log / business operation manual / business task classification / business operations improvement |
| Paper # | ICM2020-22 |
| Date of Issue | 2020-11-19 (ICM) |
| Conference Information | |
| Committee | NS / ICM / CQ |
|---|---|
| Conference Date | 2020/11/26(2days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Virtual Conference |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Network quality, Network measurement/management, Network virtualization, Network service, Blockchain, Security, Network intelligence, etc. |
| Chair | Akihiro Nakao(Univ. of Tokyo) / Kazuhiko Kinoshita(Tokushima Univ.) / Hideyuki Shimonishi(NEC) |
| Vice Chair | Tetsuya Oishi(NTT) / Yoichi Sato(NEC) / Haruo Ooishi(NTT) / Jun Okamoto(NTT) / Takefumi Hiraguri(Nippon Inst. of Tech.) |
| Secretary | Tetsuya Oishi(NTT) / Yoichi Sato(Chuo Univ.) / Haruo Ooishi(NTT) / Jun Okamoto(Bosco) / Takefumi Hiraguri(Doshisha Univ.) |
| Assistant | Shinya Kawano(NTT) / Tetsuya Uchiumi(Fujitsu Lab.) / Yoshiaki Nishikawa(NEC) / Takuto Kimura(NTT) / Ryoichi Kataoka(KDDI Research) |
| Paper Information | |
| Registration To | Technical Committee on Network Systems / Technical Committee on Information and Communication Management / Technical Committee on Communication Quality |
|---|---|
| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | A Study of Business Task Classification Method for UI Logs Using Business Operational Manuals |
| Sub Title (in English) | |
| Keyword(1) | UI log |
| Keyword(2) | business operation manual |
| Keyword(3) | business task classification |
| Keyword(4) | business operations improvement |
| 1st Author's Name | Yuki Urabe |
| 1st Author's Affiliation | NTT Access Network Service Systems Laboratories(NTT) |
| 2nd Author's Name | Shiro Ogasawara |
| 2nd Author's Affiliation | NTT Access Network Service Systems Laboratories(NTT) |
| 3rd Author's Name | Kimio Tsuchikawa |
| 3rd Author's Affiliation | NTT Access Network Service Systems Laboratories(NTT) |
| 4th Author's Name | Sayaka Yagi |
| 4th Author's Affiliation | NTT Access Network Service Systems Laboratories(NTT) |
| 5th Author's Name | Haruo Oishi |
| 5th Author's Affiliation | NTT Access Network Service Systems Laboratories(NTT) |
| Date | 2020-11-26 |
| Paper # | ICM2020-22 |
| Volume (vol) | vol.120 |
| Number (no) | ICM-259 |
| Page | pp.pp.23-28(ICM), |
| #Pages | 6 |
| Date of Issue | 2020-11-19 (ICM) |