| Presentation | 2020-03-16 Study of Event Escalation Judgement Technique Using Machine Learning for IT Ops Takashi Tameshige, Mineyoshi Masuda, Koichi Murayama, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | IT operators refer to the handling instruction when the abnormal event occurs and perform the work. Failure events that occur at a specific time period and at a low frequency often do not have a coping instruction. Using the machine learning model, we developed a technology to propose appropriate coping instructions to the IT operator at the time of failure event. Search for past events similar to new events the result of the development and application of event cataloging technology, which resulted in a significant reduction in retrieval time, we made a significant progress in automating abnormal event operation. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | IT Operator / IT Operation / abnormal event / machine learning / coping instructions / past events / Event Catalogue Technology |
| Paper # | SC2019-43 |
| Date of Issue | 2020-03-09 (SC) |
| Conference Information | |
| Committee | SC |
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| Conference Date | 2020/3/16(1days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Hitachi Central Research Laboratory |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | 【Online Conference】 Machine Learning Systems Engineering and Service Computing, etc. |
| Chair | Masahide Nakamura(Kobe Univ.) |
| Vice Chair | Shinji Kikuchi(NIMS) / Yoji Yamato(NTT) |
| Secretary | Shinji Kikuchi(Tokyo Univ. of Tech.) / Yoji Yamato(Fujitsu Lab.) |
| Assistant | |
| Paper Information | |
| Registration To | Technical Committee on Service Computing |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Study of Event Escalation Judgement Technique Using Machine Learning for IT Ops |
| Sub Title (in English) | Study of AI for ITOps |
| Keyword(1) | IT Operator |
| Keyword(2) | IT Operation |
| Keyword(3) | abnormal event |
| Keyword(4) | machine learning |
| Keyword(5) | coping instructions |
| Keyword(6) | past events |
| Keyword(7) | Event Catalogue Technology |
| 1st Author's Name | Takashi Tameshige |
| 1st Author's Affiliation | Hitachi Ltd.(Hitachi) |
| 2nd Author's Name | Mineyoshi Masuda |
| 2nd Author's Affiliation | Hitachi Ltd.(Hitachi) |
| 3rd Author's Name | Koichi Murayama |
| 3rd Author's Affiliation | Hitachi Ltd.(Hitachi) |
| Date | 2020-03-16 |
| Paper # | SC2019-43 |
| Volume (vol) | vol.119 |
| Number (no) | SC-482 |
| Page | pp.pp.53-58(SC), |
| #Pages | 6 |
| Date of Issue | 2020-03-09 (SC) |