| Presentation | 2019-06-21 Fundamental Study on Dialog System for Customer Service Training Soichiro Iida, Satoru Fujita, Donghao Wang, Kazuki Ogawara, Hiromitsu Nishizaki, Takehito Utsuro, Junichi Hoshino, |
|---|---|
| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | In the service industry, customer service is important to obtain satisfaction and harnessing brand loyalty. In this paper, we present customer service training system that staff trainee can exercise various situations by speech conversation with customer agent. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | customer service training / conversational customer agent |
| Paper # | NLC2019-2 |
| Date of Issue | 2019-06-14 (NLC) |
| Conference Information | |
| Committee | NLC / IPSJ-ICS |
|---|---|
| Conference Date | 2019/6/21(2days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Hiroshima University of Economics (Tatemachi Campus) |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Application of natural language processing and intelligent systems, and general topic of NLP |
| Chair | Takeshi Sakaki(Hottolink) |
| Vice Chair | Mitsuo Yoshida(Toyohashi Univ. of Tech.) / Kazutaka Shimada(Kyushu Inst. of Tech.) |
| Secretary | Mitsuo Yoshida(Ryukoku Univ.) / Kazutaka Shimada(NTT) |
| Assistant | Takeshi Kobayakawa(NHK) / Hiroki Sakaji(Univ. of Tokyo) |
| Paper Information | |
| Registration To | Technical Committee on Natural Language Understanding and Models of Communication / Special Interest Group on Intelligence and Complex Systems |
|---|---|
| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Fundamental Study on Dialog System for Customer Service Training |
| Sub Title (in English) | |
| Keyword(1) | customer service training |
| Keyword(2) | conversational customer agent |
| 1st Author's Name | Soichiro Iida |
| 1st Author's Affiliation | University of Tsukuba(Univ. of Tsukuba) |
| 2nd Author's Name | Satoru Fujita |
| 2nd Author's Affiliation | University of Tsukuba(Univ. of Tsukuba) |
| 3rd Author's Name | Donghao Wang |
| 3rd Author's Affiliation | University of Tsukuba(Univ. of Tsukuba) |
| 4th Author's Name | Kazuki Ogawara |
| 4th Author's Affiliation | University of Tsukuba(Univ. of Tsukuba) |
| 5th Author's Name | Hiromitsu Nishizaki |
| 5th Author's Affiliation | University of Yamanashi(Univ. of Yamanashi) |
| 6th Author's Name | Takehito Utsuro |
| 6th Author's Affiliation | University of Tsukuba(Univ. of Tsukuba) |
| 7th Author's Name | Junichi Hoshino |
| 7th Author's Affiliation | University of Tsukuba(Univ. of Tsukuba) |
| Date | 2019-06-21 |
| Paper # | NLC2019-2 |
| Volume (vol) | vol.119 |
| Number (no) | NLC-98 |
| Page | pp.pp.7-12(NLC), |
| #Pages | 6 |
| Date of Issue | 2019-06-14 (NLC) |