| Presentation | 2019-06-21 Flowchart creation from call center pseudo-interactive data using tabulation technology Masaki Murata, Yutaro Mori, Kazuhito Koyama, |
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| PDF Download Page |  PDF download Page Link |
| Abstract(in Japanese) | (See Japanese page) |
| Abstract(in English) | In this research, we proposed a method of creating a flowchart that is useful for application to chat bots by using information extraction. In the proposed method, sentences extracted from dialogue data are clustered, a table that arranges information is automatically created, and a flowchart is manually created from the manually corrected table. When the performance of the automatically created table was examined, the F measures were 0.5 to 0.7. We compared the working time between the case when a flowchart is created manually from the dialogue data, and the case when an automatically created table is manually modified and a flowchart is manually created from the modified table It is more manual job to create the flowchart directly from dialogue data. The time was short. It took less time to manually create a flowchart directly from dialogue data. We will try to improve our method in the future. e also tried to create a flowchart automatically from a manually corrected table. |
| Keyword(in Japanese) | (See Japanese page) |
| Keyword(in English) | call center / flowchart / chat bot / clustering / tabulation technology |
| Paper # | NLC2019-1 |
| Date of Issue | 2019-06-14 (NLC) |
| Conference Information | |
| Committee | NLC / IPSJ-ICS |
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| Conference Date | 2019/6/21(2days) |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Hiroshima University of Economics (Tatemachi Campus) |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Application of natural language processing and intelligent systems, and general topic of NLP |
| Chair | Takeshi Sakaki(Hottolink) |
| Vice Chair | Mitsuo Yoshida(Toyohashi Univ. of Tech.) / Kazutaka Shimada(Kyushu Inst. of Tech.) |
| Secretary | Mitsuo Yoshida(Ryukoku Univ.) / Kazutaka Shimada(NTT) |
| Assistant | Takeshi Kobayakawa(NHK) / Hiroki Sakaji(Univ. of Tokyo) |
| Paper Information | |
| Registration To | Technical Committee on Natural Language Understanding and Models of Communication / Special Interest Group on Intelligence and Complex Systems |
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| Language | JPN |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Flowchart creation from call center pseudo-interactive data using tabulation technology |
| Sub Title (in English) | |
| Keyword(1) | call center |
| Keyword(2) | flowchart |
| Keyword(3) | chat bot |
| Keyword(4) | clustering |
| Keyword(5) | tabulation technology |
| 1st Author's Name | Masaki Murata |
| 1st Author's Affiliation | Tottori University(Tottori Univ.) |
| 2nd Author's Name | Yutaro Mori |
| 2nd Author's Affiliation | Tottori University(Tottori Univ.) |
| 3rd Author's Name | Kazuhito Koyama |
| 3rd Author's Affiliation | DATT JAPAN Incorporated(DATT JAPAN Inc.) |
| Date | 2019-06-21 |
| Paper # | NLC2019-1 |
| Volume (vol) | vol.119 |
| Number (no) | NLC-98 |
| Page | pp.pp.1-6(NLC), |
| #Pages | 6 |
| Date of Issue | 2019-06-14 (NLC) |