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| Presentation | 2019-07-12 09:50 Development of Q&A Recommendation System for Network Support Center by Machine Learning Shinji Yamashita (Fujitsu Lab.), Yuji Kojima, Yasuhiko Aoki (Fujitsu), Hiroyuki Uehara (Fujitsu Network Solutions), Manabu Wakao, Masao Hayashi (Fujitsu)  ICM2019-17 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | In case of failure in network equipment, operators in network support center analyze the root cause and answer to the user’s inquiry by e-mail including the result of the analysis and how to deal with it. Since the number of the skilled operators who have dealt with those duties is decreasing, it is urgent to construct operation and support system that can make non-skilled operators offer stable support continuously ike skilled operators. In order to meet the requirement, we have adopted machine learning technique to the knowledge like Q&A e-mails accumulated in the database of network support center, and developed the system to recommend appropriate answer to the question from user. In this paper, we report on the objective of the system, design/implementation and the evaluation results. | |
| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | AI / Machine Learning / Text Mining / BoW / Doc2Vec / Network Support Center / / | |
| Reference Info. | IEICE Tech. Rep., vol. 119, no. 111, ICM2019-17, pp. 65-70, July 2019. | |
| Paper # | ICM2019-17 | |
| Date of Issue | 2019-07-04 (ICM) | |
| ISSN | Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | ICM2019-17 |
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| Conference Information | |
| Committee | ICM |
| Conference Date | 2019-07-11 - 2019-07-12 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Paper Information | |
| Registration To | ICM |
| Conference Code | 2019-07-ICM |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Development of Q&A Recommendation System for Network Support Center by Machine Learning |
| Sub Title (in English) | |
| Keyword(1) | AI |
| Keyword(2) | Machine Learning |
| Keyword(3) | Text Mining |
| Keyword(4) | BoW |
| Keyword(5) | Doc2Vec |
| Keyword(6) | Network Support Center |
| Keyword(7) | |
| Keyword(8) | |
| 1st Author's Name | Shinji Yamashita |
| 1st Author's Affiliation | Fujitsu Laboratories (Fujitsu Lab.) |
| 2nd Author's Name | Yuji Kojima |
| 2nd Author's Affiliation | Fujitsu (Fujitsu) |
| 3rd Author's Name | Yasuhiko Aoki |
| 3rd Author's Affiliation | Fujitsu (Fujitsu) |
| 4th Author's Name | Hiroyuki Uehara |
| 4th Author's Affiliation | Fujitsu Network Solutions (Fujitsu Network Solutions) |
| 5th Author's Name | Manabu Wakao |
| 5th Author's Affiliation | Fujitsu (Fujitsu) |
| 6th Author's Name | Masao Hayashi |
| 6th Author's Affiliation | Fujitsu (Fujitsu) |
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| Speaker | Author-1 |
| Date Time | 2019-07-12 09:50:00 |
| Presentation Time | 25 minutes |
| Registration for | ICM |
| Paper # | ICM2019-17 |
| Volume (vol) | vol.119 |
| Number (no) | no.111 |
| Page | pp.65-70 |
| #Pages | 6 |
| Date of Issue | 2019-07-04 (ICM) |
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